I am not your employee. You do not have the right to force me to do 25 minutes of bullshit after I drop the truck off
CALE M
Shine Car Spa
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Austin, TX 78702
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Actually have the keys and someone ready at the location. I had some random person come up, explain nothing, and give me the key to a van out of a lockbox that was inaccessible. Customer service had me open all lockboxes for keys I wouldn’t use. This was a complete lack of awareness and poor management. I will not be using uhaul again.
CASON CSorta defeats the purpose of getting the insurance if you're still gonna charge me $250 for a scrape. F'ing typical.
CHRISTOPHER RIt wasn't so much the location but rather the actual uhaul brand experience. I had issues with my booking, the app didn't work, your system was erroneous, I was passed around to 5 different people to resolve my issue which took 30 mins and apparently it was all because of an issue your end. You charged me a late fee from a previous booking, which I paid, but you hadn't marked it as paid on your end and so the app wouldn't allow for my new booking. The app couldn't explain any of this to me of course, so I was totally in the dark
MATTHEW WThe location is easy and accessible, but the self-check in process was slow and had a lot of errors. The app didn't work at all, and in the end I had to use the browser on my phone with the assistance of a Uhaul representative (who was excellent) to pick up the truck. It took me about an hour to pick up the truck.
Derrick H