Pick up location was not where I reserved it. When I called the location they told me to pick it up at they did not have a truck ready. It took hours on the phone with customer service to get the truck I reserved and costs me hundreds of dollars while the movers waited on the truck
THOMAS M
LUX Event Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Austin, TX 78730
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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When picking up my vehicle, after I got the key, the app would not let me upload pictures of the vehicle and would not let me continue without pictures. It was very frustratrsting and a phone call to the help line didn’t have an option for”having problems with the pickup” and was more than 5 minutes delayed do I hung up. I drove home in the vehicle and called again.
CHARLES HDeposit required? Only $100 but I have never been asked before.
Greg LThe person who helped me seemed a little annoyed that I couldn’t check in and get me key to the truck in the app. He did help me but it seemed like he was a little uncertain of the process.
Paul SHad to get blankets from another truck. The entire process to get the truck was very frustrating. The pickup location changed less than 24 hours before my move making it very inconvenient. Changes were not made correctly in the app so I cooldnt get the lock box code and was left in the heat for an hour trying to work with customer service. The app’s UI/UX needs a total overhaul. It’s very antiquated.
Ryan W