I would like to know why I was charged $240 for having the truck back on time and filled the tank to were it was marked from pick up, it had a 3/4 tank and filled it to were it was when dropped off. I have pictures to prove it.. it went from a low cost to paying $240.. highway robbery.
MARK B
Advantage Storage of Avondale
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Avondale, AZ 85323
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Customer Reviews
- 4.0 Average Customer Rating
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Was big sign inside the cabin, metal plates in the back of the cargo area and multiple screws on the floor of the cargo area throughout.
IVAN AI received the truck and noted the fuel level at the time of pickup. When I returned it, I refilled the tank to the same level, yet I was still charged for additional fuel on the receipt. I have a receipt showing that I put in 3.82 gallons at a cost of $13.75. I only drove the truck 31 miles, mostly highway driving. Being charged for an additional 3 gallons suggests the truck would have consumed nearly 7 gallons for just 31 miles, which is highly unrealistic for the smallest size truck. This indicates that either the fuel level was not recorded accurately at pickup/return, or the vehicle has unusually poor fuel efficiency—making it unsuitable for rental. For reference, I only transported a bed frame and a dressing table, so the load was very light.
PAUL NA guard in the store to return the vehicle
AMALIA QI recommend not reserving online and visit the store. Truck I rented was full of empty boxes. I reserved a dolly and it was not on the truck. Owner was notified about dolly and told me i would be reimbursed for not receiving a dolly, still havent been reimbursed. When I called and asked about it owner hung up on me twice. I do not recommend this location whatsoever. Horrible customer service and no communication skills!
Frank G