The guy who is at the Ayer Massachusetts location was exceptionel!!! He was so professional and helped in any way he could. I wish people could be like him in general! You better hold to this employee when most people just dont want to work!!!!BRIAN L.
Moving Truck Rental in Ayer, MA at U-Haul Moving & Storage of Ayer
Ayer, MA 01432
Services at this Location:
- Mon-Sat: 8 am - 6 pm
- Sun: 9 am - 3 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
One-Way and In-Town Local Rentals in Ayer, MA 01432
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The on site person was great but the online folks, not so much. I reserved the truck for a location in Westford. The day or so before I found out no truck; the online folks scrambled for several hours to secure a truck because I was flying up from Florida just to pick up the truck and help him move; not cool at all. I got transferred around for hours until I got to the actual scheduler who solved the problem. Also, I ordered a bunch of boxes etc. on line. It turns out very few of those products were available at the store. You need to make it clear to people that items, especially specialty items like wardrobe boxes, need to be shipped to either their homes or to the actual truck pick up location.Bruce K.
The app for the 24/7 share return seemed to freeze when attempting to take the required pictures. Found the process confusing and not that intuitive.LEE S.
The uhaul.com/share rental return is the worst service ever. I was charged $20 even after checking out with the mat method I will not use uhaul ever again such a scam!CHARLES L.
Everyone was very pleasant especially the person on the day of my rental. He went out of his way to give me a great deal.DANIEL C.
I have used the Ayer facility to rent a cargo van 2 times a year for the last couple of years and have always had a great experience.JOAN P.
Great experience. I needed a dolly two days in a row. Rachel was there and took good care of me.Mark M.
Comment: Excellent customer service.Janet K.
Very clean, equipment was ready to go. Worker was courteous and compliant to my needs.KELLI W.
Great experience! Arthur Dulong (as shown on receipt) was very helpful, and thorough.Todd G.
I was sent to a location further away from the one I reserved but wasn't given extra miles to compensate for the difference. There was also a server outage the same day that caused me to be delayed in getting the truck by over an hour. Ended up standing outside in the freezing cold not able to pick up the truck and no one at uhaul would answer the phones.David C.
N/A. I did want to mention that the representative at the location, Douglas, was very helpful.Aaron B.
Douglas Frenette went above and beyond to make my move easier. He was very helpful when I had to make an adjustment to my reservation at the last minute and absolutely took the stress of renting the uhaul out of my moving day. I cannot recommend this uhual location enough.Rebecca M.
Doug is an amazing customer service rep. He's friendly, extremely courteous, and efficient at processing the rental quickly. Will rent from this location again in the future.John W.
Arthur DuLong, Manager was fantastic. He said the system said I needed to drop the trailer off at a different location. I showed him my order and that I got no updated order to drop off at a different location. I told him I had come from Maine to move my parents to MA and was on my way home to PA. He contacted a supervisor and they slowed me to drop the trailer off at DeLong's location. Thus making me stay on schedule and not adding to my already long day. Very professional and helpful. The facility was extremely clean. Will use that location again if needed. Thank you Arthur!!LINDA V.
Arthur was great! My service could not have been any better!JOLINE J.
The employee working when I picked up my rental was clearly a lunatic. He started yelling at me when I opened the door to enter the building. I had an n95 mask on that he never saw. He ordered me out of the building because he was, as he put it, dealing with someone already. About five minutes later he came out and informed me it was going to be a long time because he had to clean a rental off. It was snowing. After i was summoned to the building he told me he is very concerned about covid. He was not wearing a mask and had cloth over his mouth only. My rental had chip bags and beer cans in it. He also did a poor job cleaning the snow off. I have a class a cdl. The open containers of alcohol put my license and livelihood at risk. I've never had any problems any other time I have rented from uhaul. This person is a terrible representative for uhaul.Philip T.
Great job by your uhaul supervisor!Francis B.
My interaction with the local agent was very good.....however, trying to call him around 3pm Sunday was switched over to a national line wher the woman on the phone was very unhelpful and hung up on me...., very unpleasant interaction......DAVID M.
Very helpful and accommodating.... great experienceLeeAnne H.
Arthur Dulong the manager was exceptional. He did a very good job accommodating my needs and was able to follow up with me on some untesolved issues even after I left the store.Daniel M.
Excellent customer service at this location. Doug and Arthur were both friendly, cheerful, efficient and super helpful. Would definitely choose this location again and highly recommend it based on customer service.Kimberly A.
The attendant was very helpful, pleasant and I truly appreciate his assistance. Great job !! Thank youAndrew P.