I turned the equipment in early to the clerk, who barely spoke English. I was telephoned the following day by Uhaul and accused of never returning the truck. When I noted I could provide a picture of the truck timestamped at the return location, I was hastily told it was fine and Id be emailed a receipt. When the receipt came I was charged $35 for gas for a 27 mile trip. The truck was on half empty when I picked it up, I wasnt about to full it up to cost myself more money by giving this terrible company free gas. Horrible location, poor customer service, would not recommend or ever use again.
Cody S
Rite Way Foods
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ball Ground, GA 30107
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Customer Reviews
- 3.5 Average Customer Rating
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This facility was a gas station. Had an elderly gentleman running the gas station. Had to call someone else to do the paperwork. No one was there to hook the trailer up. The station attendant had to ask a customer to assist in hooking the trailer up. I had to hook up the lights and the chains. Thankfully I will never have to pick up another U-Haul trailer from there again.
Richard WThey gave me truck with poor condition and doesn't have fuel lid on it. When i called customer care about fuel lid they send me to different locations and it wasted me one day. I went to 3 locations,in first location the owner was rude on call when i said uhaul refered me this location for collecting fuel cap. Last location owner was nice and help us.
Venkat KI was over charged and I will never use uhaul again
Emmanuel JA+
Blake P