While the employee was kind, it was clear she had never done the process before. She needed to call someone for help and complete the process through the phone which took nearly 30 minutes. As well, the amount they charged me was significantly more than what I had been quoted in my initial contract. They told me I would receive a credit but that has not happened. The area where I had to go is not the safest and many questionable people came in while we had to wait. As well, this was not the location I selected to pick up from which was a huge inconvenience.
Erin K
Charms Market & Deli
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Baltimore, MD 21225
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
this location had drug addicts who were actively using and customers with weapons in this deli store where we picked up the truck. Your company by having this location open is pretty people at risk of losing their lives. That is not an exaggeration. That is a fact. This is the worst location with management who does not care about the customer.. The paperwork we picked up the truck show the truck had half a gallon of gas. It was on E empty nada no gas and we struggle to make it a gas station before it died. The cargo area was filthy with broken glass, engine, oil, transmission, oil and what looked like runoff from a grill that was left. I physically had to get in the back of the truck and scrape it clean in order to put our items in the truck. We asked for this truck at the Glen Burnie location, but we had to go to Baltimore to pick up a truck. This experience is the worst I have ever had with a vendor that provides the service like you do. You really need to evaluate whether you want customers or not. Have any location like the one where we picked up our truck is absolutely ridiculous and should never be something that represents uhaul and I can tell you that I will share this experience with everyone I meet. I would like someone from your leadership branch of your organization to reach out to me, though I greatly doubt that will happen. I’m available at 804-894-5606 should someone from your company choose to reach out.
CARL WThis company basically charged 200.00 for 3 hours then lied and notified I would get a free 50 miles nothing was taking off and they knew the driver prior had a prior record let it book then added drivers which then made their names included so unless the other driver balance was paid neither three could rent. The location was a joke and the drop off even more I would never recommend uhaul again . Paying all that for bare usage
Tevin DNeed to improve better
OLUWAKEMI TDo not rent from here. If you're short on time and options like I was, ensure you take a time stamped photo before pick up and after pickup of the gas and mileage. I drove the thing 2 miles (not even joking) and they charged me an additional 30$ in gas. It took them over 30 minutes to have someone available who knew how to start the rental, making my time even shorter.
Emily J