I was told that I had to pick up the dolly and furniture pads I had reserved from another location, 4301 Pulaski Hwy. The staff where I picked up the van, at 3500 Pulaski, was very helpful, but at 4301 Pulaski they were rude and extremely slow. They didn’t know how to pull up my reservation and tried to make me pay a second time for the items I had already paid for. I had a limited time window for my move so this unanticipated delay made things very stressful. U-Haul app did not give me any indication that I had to go to a separate location, which I find unprofessional.
Murat B
Security Public Storage Baltimore
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Baltimore, MD 21224
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Customer Reviews
- 4.0 Average Customer Rating
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Then I'm at the counter were very friendly and nice. There was a problem with the system though that took us about 30 minutes to resolve with them calling and me calling. They seem just frustrated as I was which was nice. But it just took a long time to get the rental seemingly due to a system outage.
John BThe seat adjustment I had to sit on a pillow cause the seat sink in when you sit on it .
Terrell BThey took 598 from me and put my bank account in the negative and I was paying them every 2 days to used the van it’s crazy how they did that to me while I’m going through hard times and it put me in a really deeper hold SCREW U-HAUL !
SHAMIEYA BIt would help if there were clearer instructions on how to proceed with an after-hours drop-off, perhaps info included on the contract or via text/e-mail. I found the key box, but it was hidden behind another truck that was already there. (Note I checked 'yes' for "were the personnel helpful" however, we were after hours and no personnel were there. I wouldn't check 'no' unless I had a bad experience. On the positive side, the location was easy to find and access, and based on some research seemed to be the best drop-off in the metro area for after hours.
Brian R