I returned to this location because it was the closest to me. I was in a hurry when I returned the vehicle. The person came right out check the truck and I asked if everything was in order and was told it was. I mentioned I purchased gas and that the level was ABOVE the amount of when I picked it up which was a 1/4 tank and 80 miles of travel based on the amount. I returned it with 1/4 tank and 97 miles left on the amount. I asked if everything is in order and if I could leave since I was in a hurry. I was told no problem the reciept would be emailed. When I returned home there was a fuel charges and ian indication that the gas was a quarter of a quarter tank which was below what I returned it at. I did not take a picture and did not return since I was busy. After a great experience with the first group, the equipment and what I thought was a good check out I was disappointed to find this surcharge on my receipt. This is dishonest and should not happen to any customer. If there was an issue with the gas it should have been mentioned at that time of check out that there was going to be a surcharge.
DAMIAN A
The Yard
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bastrop, TX 78602
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Customer Reviews
- 4.0 Average Customer Rating
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Very friendly service! The ease of checking in and dropping off made my project run super smooth. The vehicle ran great and carried everything I needed it to in one cost-saving trip.
Todd WThe worker was somewhat unprofessional in his handling of the customer.
SANJUANA MYour UHaul representative needs to be more knowledgeable with the rental equipment and paperwork involved in renting.
RICKEY O