I BOOKED MY RENTAL ONLINE WITH A 6:00AM PICK UP , WHEN I ARRIVED AT THE LOCATION I DID NOT SEE A LOCK BOX SO I CALLED THE CUSTOMER SERVICE LINE - WHERE I WAS INFORED THAT MY PICKUP LOCATION DID NOT HAVE A LOCK BOX AND DID NOT OPEN UNTILL 10:OO AM - THIS DELAYED MY PLANS AND HELP FROM MY ASSITANCES FOR 2 PLUS HOURS WHILE I WAS RE-ROUTED TO A NEW PICK UP LOCATION. SOLUTION: IF A UHAUL STORE DOES NOT HAVE A LOCK BOX OR YOU ARE NOT ABLE TO PICK UP AT YOUR DESIRED TIME - THEN YOU SHOULD NOT BE ABLE TO RESERVE THAT LOCATION. THIS ERROR COSTED ME TIME AND MONEY. I MISSED THE NEW ORLEANS SAINTS FOOTBALL GAME WITH MY FAMILY BECAUSE OF A TWO HOUR UHAUL ERROR AND I'M MAD AS HELP ABOUT IT.
ANISSIA G
Oasis Car Care
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Baton Rouge, LA 70802
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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They charge me for gas and the gas tank was on half a tank
Jacqueline mThe u howe had a horrible smell when I picked it up period but I cannot speak to anyone due to it being after hours . Once I got it to my location, I cannot use the u.Haul, that first date due to it needed to be clean. The floors in the walls where horrible. The floor had dried up spots with something wasted and red candy across the floor. The customer service, it was horrible at the location also. I would like someone to give me a call back.My name is Gabreia Franklin 225-329-6632.
Gabreia FMake sure all tires have air in them
Brian GVery helpful and professional.
Victoria J