I had to drive an hour out of my way from Wapakoneta where I originally had planned on picking up a 20 ft truck with the Wapakoneta location. We set up the pickup date over 3 weeks before the actual date. I get a call the day before and she says her hands are tied and there's nothing she can do. She claims she had no one to pick up the truck in Bellfontaine. For over 3 weeks. I call her slightly frustrated and ask her for a discount. I have a 8 hour drive to North Carolina and she apologizes and tells me to call corporate since there is nothing she can do. She told me to sweet talk them and ask nicely. Lol ask nicely? For a mistake that could've been handled well in advance? I was highly frustrated. Then, upon arrival in Bellefontaine, I waited for over and hour and half. I couldn't pick up the truck till 11am. (Originally we planned for 7:30 but that's not happening). Apparently they couldn't accept anyone's payment at Bellefontaine and the field managers told the office to write down customer's payment info and submit it when it works. Isn't that illegal? U haul in Ohio made my experience so much more excessive than it already was. We loaded up the moving van in 6 hours. The whole process was up ended from the start in Wapakoneta. I do hope I see a refund because this whole ordeal was a nightmare.
Zach C
Neon Sun Tanning Bellefontaine
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bellefontaine, OH 43311
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- 4.0 Average Customer Rating
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The truck was not clean when I picked it up and I had to clean it before returning it.
JULIE DMissing equipment that was really needed and no other place in town to get the equipment and was needed before location would open. Also having the keys at the other side of the shopping complex from the where the trucks are located is inconvenient.
Matthew SThis is a smaller U-Haul location. Their "real" business is related to Sun Tanning. If you don't need/want any help hooking up your trailer, this place might be perfect for you. (I didn't need any help - perfect!) However, if you need help or supplies like a wire harness adapter, you should probably pick a dedicated U-Haul location. If you rent from here and you need standard towing supplies, there is a Harbor Freight and a Lowes practically across the street.
David PNot an actual U-Haul dealer and the business wasn’t even open. Can’t judge it if we didn’t see it. Just a half empty parking lot
Shari L