The U-Haul software that is used to check vehicles in and out was down both when I picked up the truck (causing over an hour delay and making the poor clerk repeat the process multiple times) and when I needed to drop off several days later. The location handled it swimmingly and the clerks did great, but the actual service provided by U-Haul did not function properly and interrupted at least 4 people just while I was there.
RIPLEY O
Discovery Park Heated Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bellingham, WA 98229
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Excellent customer service!
ERIN DThis survey doesn't cover the fact that my original reservation was "double booked" and I had to go to this location for a truck. No one needs that stress on a moving day that is already stressful. This is the second time this has happened to me with U-haul. Your reservation system is flawed. The King St location is a wonderful location with great staff. At least I ended up at a decent location.
Rebecca dAlways had great service at this location. Joe is very helpful, professional and kind. A great experience! Thank you!
CARI CI booked this rental for a self pick-up at 8:00am, but when I arrived the vehicle wasn't ready for pickup. I had to wait until 9:00, when the facility opened, to get access to the vehicle. I learned from the worker that Uhaul didn't communicate about my reservation until the middle of the night, and the worker had left at 6:00pm the night before. Uhaul should improve their coordination with local facilities and communicate reservations further in advance to prevent this from happening in the future.
JULIA B