Sorta defeats the purpose of getting the insurance if you're still gonna charge me $250 for a scrape. F'ing typical.
CHRISTOPHER R
Shine Car Spa
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Austin, TX 78702
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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It wasn't so much the location but rather the actual uhaul brand experience. I had issues with my booking, the app didn't work, your system was erroneous, I was passed around to 5 different people to resolve my issue which took 30 mins and apparently it was all because of an issue your end. You charged me a late fee from a previous booking, which I paid, but you hadn't marked it as paid on your end and so the app wouldn't allow for my new booking. The app couldn't explain any of this to me of course, so I was totally in the dark
MATTHEW WThe location is easy and accessible, but the self-check in process was slow and had a lot of errors. The app didn't work at all, and in the end I had to use the browser on my phone with the assistance of a Uhaul representative (who was excellent) to pick up the truck. It took me about an hour to pick up the truck.
Derrick H