Corporate U-Haul made the rental process tedious and time consuming. Corporate needs to work on this. The location folks were very helpful and understanding. Same for turning in the rental, had to use the link, which did not work in my rural location.
MICHAEL M
Quail Haven RV Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Benson, AZ 85602
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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After a concern with pickup date and location, and then an issue with the trailer the management was very understanding, corrected the issue quickly and efficiently, and documented it in my file. Due to delay, she also extended the return by a day in case it was needed. They even called me later in the day after I left because I had dropped my glasses in the parking lot. They were very helpful and I would recommend to others, even though the location was completely out of my way.
JEFFREY HEverything was fantastic
GARY GNothing at all.
MANUEL CThere are two U-Haul dealers in Benson & I'm glad we chose Quail Haven. The equipment we reserved was waiting for us at the time & place we requested. The manager was professional & made check-in and check-out a breeze, and when we requested an extra day, he willingly obliged. A note to Corporate's dealership recruiters: Our 35-mile move was complicated due to the lack of agents near our origin location. Scheduling a round-trip from the destination was about the same price (including mileage) as a one-way, but when an extra trip was needed, the numbers got skewed. There were two short-lived dealers in our origin town, but neither had anything good to say about their relationship with U-Haul and their terms. If Corporate can't offer satisfactory incentives to improve their coverage, I'd recommend folks look for other resources, even if it means shoveling out your uncle's horse trailer.
GAYLE C