Wasn't anyone there when we tried dropping it off. Went to another place that was close and they wanted $20. extra just to drip it there. Finally got hold of the first place and someone came and helped
DAVID R
El Sol
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Birmingham, AL 35209
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Great customer service!
Kurt CIt was what it was: a rough riding, brain jarring drive. My only complaint was that the truck was dirty. Within a block, I had to pull over and wash the windshield. And there was garbage under the seat, someone’s lunch, I think. But everything worked. It could have been a pleasanter experience if it rode smoother and operated quieter. Thanks.
billy pIt was a very strange set up, but what bothered me the most, the lady charged me extra for insurance and didn't even ask me if I wanted it.
Crystal AThe pick up location appeared to be in abandoned restaurant with no one on site. I rented two dozen furniture pads and a furniture dolly neither of which was in the truck so after numerous attempts of calling customer service, I finally was able to get a hold of someone. Then I had to drive 15 minutes across town to get the furniture pads and the dolly. The truck was an absolute disgusting mess, food all over the floor, trash, dirty windows which contributed to a disgusting smell! I had to wipe down the steering wheel, seats, and door panels just to drive in the truck. I’ve rented numerous trucks in the past for moving family members and this one by far was the absolute worst. I will probably avoid U-Haul in the future, if possible because of this experience. i’d also like to add that with the exception of one person that I dealt with through this entire process (Dylan at U-Haul customer service) was the only one willing to go the extra mile. Everyone else acted as if they didn’t care.
Steve D