It was what it was: a rough riding, brain jarring drive. My only complaint was that the truck was dirty. Within a block, I had to pull over and wash the windshield. And there was garbage under the seat, someone’s lunch, I think. But everything worked. It could have been a pleasanter experience if it rode smoother and operated quieter. Thanks.
billy p
El Sol
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Birmingham, AL 35209
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Customer Reviews
- 3.0 Average Customer Rating
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It was a very strange set up, but what bothered me the most, the lady charged me extra for insurance and didn't even ask me if I wanted it.
Crystal AThe pick up location appeared to be in abandoned restaurant with no one on site. I rented two dozen furniture pads and a furniture dolly neither of which was in the truck so after numerous attempts of calling customer service, I finally was able to get a hold of someone. Then I had to drive 15 minutes across town to get the furniture pads and the dolly. The truck was an absolute disgusting mess, food all over the floor, trash, dirty windows which contributed to a disgusting smell! I had to wipe down the steering wheel, seats, and door panels just to drive in the truck. I’ve rented numerous trucks in the past for moving family members and this one by far was the absolute worst. I will probably avoid U-Haul in the future, if possible because of this experience. i’d also like to add that with the exception of one person that I dealt with through this entire process (Dylan at U-Haul customer service) was the only one willing to go the extra mile. Everyone else acted as if they didn’t care.
Steve DWhen I got there they said they did not have any trucks and asked if I was at the right place. I showed them the email where I had been redirected from my preferred pick up spot. They then processed me and gave me the keys. They did not walk out to the truck with me. The UHaul was missing a mirror on the driver’s side door. They had no supplies, so I had to go to another UHaul to get the moving blankets. I am not sure what percentage this establishment makes for providing UHaul services, but they obviously do not care about that portion of their business.
Rob HN/a
Asia O