Very friendly, helpful and respectful.lynette S.
Moving Truck Rental in Black Diamond, AB at Koops Full Service
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Black Diamond, AB T0L0H0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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The women who checked me in and out was extremely nice and friendly and accommodating.Brooke S.
When we rented the truck we were told we could come a bit early as they closed at 5, so were there by 4:30, but when we returned it, the time was 4:00 for return. Not much difference, true, but when you have a lot of stuff and time is running out, have to find a gas stn, an extra half hour is helpful. Plus, we rented for two days. At 5:00 on the first day, we got a call WHERE WERE WE? TRUCK WAS DUE BACK AT 4:00!!! Explained, NO, we took it for two days. Waited on hold in panic mode for ten minutes, before they came back on and said, oops. Not sure if it was the head office or the original garage who screwed up. The garage we rented from were friendly but may have not entered the info correctly.andreA R.
EVERY THING WAS GREATDonald L.
The pick up went okay, there was some confusion but over all everything went well. The delivery was not good. The system charged us almost double the mileage and when the staff at Koop's tried to fix things the system would not process the refund. Over 24 hours later we still have not received the refund and there has been another additional charge. Overall, Koop's is great, u-haul needs to be accountable.Alexandra G.
They didn't have furniture blanket pads and I was charged $10 for 1 dozenZACHARY J.
Koops took real good care of me thanks Robert LibbusRob L.
the outside of the trailer could have been washed as it did have mud on it but it was acceptable!!Dwight F.
I never saw the inside of the location, and didn't speak to anyone there, so I can't speak to those aspects. The lot was fine though. I picked up using the online option as the location was closed. Unfortunately, the key that was left for me was for the wrong vehicle. I needed a 15 foot truck, and the key left for me was for a 10 foot truck. Made for quite the hassle today.Ryan J.
Second time I have used this location. Extremely friendly and the whole process was easy and quick. If I have to use again, I will Lesley Ann ShireLesley S.
Amazing !Vineeth M.
Very friendly and customer oriented.Bryan K.
Mel was so helpful, friendly and followed through.Randy S.
Very expensive when you add in the high mileage charges in addition to the refuelling charge. Should be one or the other but not both. This is a uhaul comment, service at pick up location was very goodOli P.
The first lady that gave me the information and made my reservation was not friendly, never smiled and treated me like i was a pain in her life. She never looked at me and was not a nice person. The second lady who handled my return was the complete opposite. She was great and treated me with respect and a smile.john T.
I dropped the truck off after hours. The next morning I found I was missing my keys and they let me access the truck and find my keys that fell under the seat. Seemed like a friendly bunch.Matthew S.
Excellent customer service and the truck was in good condition.Ryan P.
Wonderful experience renting a trailer for the first time from this dealer! Will rent again from them in the future.Joan M.
Overall, great serviceRoss M.
Great responsive service:-)Katrina W.
Have an active answerphone because I wasn't able to leave a message when the app crashed. Thanks.Kerrie H.
Priscilla was Awesome to deal with! Friendly and helpful. Truck was ready when I needed it, and was clean and well maintained. Other than the fact that I had to do all the work to fill the darned thing, was a great experience. Will certainly be back next time!Ray S.
Treated very well, and unit was exactly what we expected, thank you for providing this availability to rental of specialized moving van. Much appreciated, coming back in 30 days for second move. Agent most helpful as well.Kurt T.
U-Haul Get your computer system working properly. Was nothing wrong with the location. They were good.Colin A.
Best Uhaul experience ever due to the help staff at Koops Auto! Will definitely use Koops Auto again when in need of a Uhaul trailer. ThanksDon S.