We talked to Bill at Paige’s Deli (U-Haul) in Boardman, Ohio concerning the gas mileage upon returning the truck. There was a discrepancy in the amount of gas he said was in the truck as opposed to what was actually there. My husband tried to reason with him but it escalated and Bill said we should have taken a picture of the gauge ( unfortunately we did not) because we have never had a problem with any other U-Haul in the city. He argued with my husband until my husband finally told him that he would just put a negative review on social media. Bill said my husband was threatening him (which he wasn’t) and that he would make sure we would be banned from renting with U-Haul worldwide. The truck was dirty, the engine was loud and the shocks were bad. The drive was very rough and I was concerned that it would stop running during the time we had it. Thank God we made it back home safely! We are very displeased with the service Bill provided and will definitely not be recommending his establishment to anyone. It was a very unpleasant experience. Perhaps someone should do a review and see how many other people have complained about him saying the gas is at a certain level on the gauge when in fact it was lower.
RONSON M
Paiges Deli
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boardman, OH 44512
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- 4.0 Average Customer Rating
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I did return the cargo van a half hour earlier but still got charged for two hours and he did question if I put more gas in the vehicle so I did take a picture before I left the parking lot and actually put more in it than there was, and he did charge me for I believe 3 miles more than he quoted, but I thought that would compensated me for being a half hour early I only had the vehicle for one hour and 30 minutes instead of two but the vehicle drove nice and was clean and I returned it just as clean if not cleaner
IDA FBill was Amazing! He definitely went far and beyond!
TABITHA STruck was not clean at all. Found receipt from 2024 in it along with someone else's glasses. Windows dirty, dash dirty, bed not even swept.
GUY MAwesome, very friendly and quick would come back again.
RYAN C