I rented this truck on Friday in FL. Drove up to Bonaire GA on Saturday. Unloaded Saturday & Sunday. Swept it out cleaner than when I picked it up and dropped it off at Bonaire Mini Storage. They are closed on Sundays and nobody was there. Called the 800-GO-UHAUL because I only have a flip-phone. Was told to take photos of the truck and the area and drop the key in the box. Nobody said anything about an after-hour drop-off fee. The truck was clean. Everything I put in the cab (one overnight bag and a small cooler) was removed. I left nothing in the cab. My wife saw a $45 charge on our card Sunday night for after-hour drop-off and cleaning fee. How are we charged for a cleaning fee when nobody was there to "clean" until the following day after being charged.
John R
Bonaire Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bonaire, GA 31005
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Customer Reviews
- 4.0 Average Customer Rating
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Easy pick up and drop off. Friendly staff. Truck ran rough and the brakes seemed stiff...but could be normal since I don't drive a 26ft truck often!
LOUANN MNo problems, rental went smooth and the truck performed well!
EDDIE BThe renting experience was easy and wonderful.
CHARLES HGreat customer service!
Katherine S