Horrible . Rented on a Thursday 11am returned at 5:30pm Same day - not only did i call and clear before dropping off they charged me 20.00 extra both days because i returned to same rental Outfit after hours . Makes no sense . I literally returned than 6 hours when they are only open until 5 . How the heck do they expect to charge 20 extra per day if someone can’t make it (even under 24 hrs) when there business hours on Sundays are 12-3pm? So if i rent Saturday at 10 and and return 9am Sunday because they aren’t open they charge? Lady was rude , condescending / also was told i had to do insurance when my insurance covers. So used two separate days 5 hours and cost me 90.00 because $70 unnecessary fees? For 20.00 rental and mileage ? I will be Calling corporate- horrible experience.
JERETT R
Stor it Here
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bonney Lake, WA 98391
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Customer Reviews
- 4.0 Average Customer Rating
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Friendly staff and easy pickup/drop off process
Ryan HAn informed email prior to pick-up on what steps are required to do at pick up and return. I was unaware that all but getting my keys was done on the U haul app.
HEATHER DExcellent customer service
MAFOA AI had a great experience with my rental. I can't recall her name but the woman at the front desk was very helpful. Only negative was that it cost $25 to leave your car in the parking lot and that wasn't disclosed when booking online.
ERIK R