I was told that I was picking up at a location I originally chose. When I showed up ten minutes before my pick up time the person who was supposed to open up the store was thirty minutes late. As soon as I finally walked in and said I’m here to pick up a 15 ft truck he didn’t even show any type of care that he was late but he also said “ I can let you know now your at the wrong store cause I don’t have any 15 ft trucks.” That was very frustrating. Thankfully I was told to just go a mile down the road to this location to pick it up. I just found it very unprofessional that this employee was late, didn’t show any type of concern for being late, and how he would speak to me. Very poor service on this go round with U-Haul. I have a big move coming soon and i really wanna use you guys but i don’t want what happened today to happen again.
Michael A
Cubby Hole Louisiana 2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bossier City, LA 71111
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- 4.5 Average Customer Rating
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Sorry to inform you that I didn't get a Uhaul truck from you guys recently I tried to get in touch with someone over the phone and got no answer.
Trey TPhenomenal location! Has everything you could imagine needing. Staff was so helpful. We even explained our horrible experience on the front end of the trip & they did not understand why we had the issues we had. This place stocks actual U-haul boxes that more than one location on the front end of our trip said they'd never heard of.
Crystal RThe folks at CUBBY HOLE #2 are great. Nice. Friendly. Helpful. Just what a customer would expect.
Rick BI made a reservation via phone for saturday. I was told the truck would not be available until monday and I would be contacted by a representative with more details. No body ever called. When I downloaded the app on monday I found out my reservation had been canceled. I was never notified that it was ready for pick up on Saturday.
MARCUS W