I have very bad experience with the U-haul.My Story start with the U-haul when I reserved a truck from New Brunswick to Ontario,I deserve this truck in advance 2 weeks, Day before that I have fly to New Brunswick. I got a call from U-Haul and they are telling me that the truck I reserve it's not available in that location.And they are offering me a small truck which I refused because that was not according to my requirements,And after they told me that truck is available in a Fredericton which is 250 km far from my original location. They give me two options or I have to cancel my reservation or I have to go pick this truck from Fredericton, I don't have any option other than I have to go pick up this truck from for Fredericton,As I already booked my airplane ticket and I already set up everything there to pick my stuff from there, They give me some discount but that was not even enough to cover the gas price from Fredericton to Moncton which was the originally location, As that location close 5PM, but I told them that I will be 6PM there. They told you have to do mobile check-in, I reached there 6PM, but unfortunately at that location was no telephone signal no internet and there was no even Wi-Fi available.As that loction was in remote area. I try to walk from there to find the signal, But still I don't have internet access, I tried to call you Hall and I explained my situation and I requested if they can help me to do check-in so I can get my keys but they don't want to help they told that you have to do by yourself or you have to wait till tomorrow morning there to get the keys. This customer service is useless, I talked with 1 hour 37 minutes with the three different persons, but nobody helped me, And then after I walked 5 km to get internet access and finally I did a check in online and come back 5 km at the location to get the key to take the truck, When I start driving from there, and I noticed that that truck don't have even Cruise control function, I drove that truck 1500 km without Cruise Control Function, U-Haul fully torture me financially physically and mentally, And end of my trip I did calculation. I spent way more which they gave me estimate, This is my first and last time that I am using U-Haul. So, pleaseThink before you rent or Reserve any U-Haul, you will be also stressed and mentally torture. They blackmail you because they just threatening you that they can cancel the reservation, Their customer service is useless. They don't want to even help you at all.
nau n
Euro Pro Flooring Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bowmanville, ON L1C6J2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
First location wasn’t able to find the key to return the truck so after many calls to Uhaul. Being hung up on and have a truck cancelled. I really feel you need better customer service. Moving is already extremely stressful. When Uhaul isn’t a simple pickup it stresses the customer out more. I was told I’d get a discount because of the mix up and truck not being available and having to drive to another location but I don’t think I received that discount. The pickup at the second location went a lot smoother. Only reason I’d recommend this pickup location to a friend. But the truck was dirty inside with broken tobacco inside cup holders and garbage left on the floor from previous renter.
Sherri-Lynn SNaz and Tina were very helpfull in assisting us with setting up the rental and walking us through the hook up of the car dolly.
MICHAEL FThe mobile return was a horrible experience. My husband and I were both unable to complete it . Kept getting kicked out of the system.
Michelle CThere's no transparency at any U haul locations but nazio was better than many
mohammad y