I first had an appointment at 6403 RT 64 in Lakewood ranch. Uhual website lists store as opening at 9 AM. However the office does not open until 10AM. Pick up was 830am. The app would not recognize my GPS location to proceed with pick up. Called customer service numerous times with no avail. The Rep finally said someone from the location was coming outside to help. About 930 an employee came to the door after knocking. Told me his computer system was down and could not help me. I made a reservation at the second location who was able to help only after a virtual agent informed the store manager to provide the key code.
Ken R
Midgard Self Storage Lakewood Ranch
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bradenton, FL 34211
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Customer Reviews
- 4.0 Average Customer Rating
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I had an appointment to pick up the truck at 8 AM. I was greeted by someone that was virtual in the lobby. She was unable to help me and said I would need to come back at 9 AM when the property manager was there. I came back at 9 AM, now an hour behind schedule for a full day of moving. I asked the property manager why the delay. He just told me that it was due to a late return. However, the same vehicle that I rented was there at 8 AM, along with several others. Also, the truck had sand on both of the driver and passenger floor mats.
ROBERT HGot charged for pads that were not available. The whole virtual process was very flawed and time-consuming. Very frustrating rental experience.
PAUL SNothing. Everything was good. It was very nice having a real person at the desk this am.
DOROTHY CWe didn’t like that there is no actual person on the premises. We had ordered a dolly and there were none there. Also the truck didn’t have blankets or covers. They also charged me for an extra day even though I brought back after one day. The onscreen person isn’t enough to resolve issues I then spent an hour calling this location and then had to call U-Haul corp to resolve Overall More time spent then I needed to trying to resolve .. I would go directly to an actual U-Haul location and not a third party.
DENIS T