I am very disappointed with how my accident claim has been handled. I rented a U-Haul vehicle on May 11, 2026, and unfortunately, I was involved in an accident on May 12, 2026. This was my first accident, and although I was under significant stress, I made every effort to comply with U-Haul’s procedures. I reported the accident and, within approximately two days, I provided U-Haul with the towing company information and the exact location of the impound yard where the vehicle had been taken. At the time of rental, I also purchased the available protection coverage, including SafeMove, because I wanted to be properly protected in the event of an accident. Despite my full cooperation and timely communication, I have now been placed into collections and am receiving repeated demands to pay approximately $6,000 in impound and related charges. I do not understand why I am being held responsible for these costs when I had already provided U-Haul with all the information needed to locate and recover the vehicle. If there was any delay in retrieving the vehicle from the impound yard, that delay was outside of my control. I have cooperated throughout the entire process, responded to requests for information, and provided all available documentation. I respectfully request that U-Haul conduct a complete review of my file, including the timeline of my communications and the recovery of the vehicle, and reconsider these charges accordingly. This situation has caused me significant financial and emotional stress, especially as I am currently unemployed. I am simply requesting a fair review based on the facts and the information I provided promptly after the accident. Thank you for taking the time to review my concerns. I sincerely hope this matter can be resolved fairly and professionally.
Digvijay s
G Market 2
(U-Haul Neighborhood Dealer)
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Amazing service thanks U-Haul
GOARAV NThe store owner was drunk and was giving us a hard time to return the truck. Slurring words. Very bad
Cassandra MVery high charges They told me only 19.95 And they charged me 230 for 5 hr
Parth PThe truck felt like is was going to break down
davanan n