Everything was poor about the customer service, had a very bad experience written the truck and the tow. I went and picked up the vehicle on a Saturday and they referred me to another place that it was all messed up in the system then I was sent back to another place to pick up the truck. Then they told me they'll reach out to me to find me a tow. I got an email stating that I canceled but I did not. Called and spoke to someone that they had a tow available for me to pick up but they try to reach out to me but I did not answer unfortunately they had the wrong telephone number. She told me that I could go to the place and pick it up on Sunday I try to reach out to them but they were closed. I then called back to them and he said I could go pick it up on a Monday. Went to the place to pick it up on a Monday got a phone call about 8:30 9:00 stating that the place is going to be closed I need to go someplace else to pick up the tow. Finally got to the place that I had to walk to after I had no ride to go pick up the truck again. Spoke to a manager named Mike and he adjusted the price and the inconvenience. We then start the load the Lexus on the toe but did not have enough straps or stuff to strap the Lexus in. So then I come to find out they said Mike said that I was supposed to buy straps for the vehicle to be strapped down. But he came and pick me up and purchased straps Amita strap the vehicle down. I then got on the road to go to Texas and then when I was unload my stuff I come the final that it got water damage from your truck it was raining when I was driving to Texas and the water got inside of the truck damaging my stuff. They said they could not do anything for me because I didn't buy insurance that they offered me for the truck only.
TREVOR K
Good Seed Abode
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brandon, FL 33511
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The gentleman was polite and so helpful. I would use this location again
Jennifer GThanks so much.
Don LThe African guy misinformed me by telling me if I take the U-Haul at 3 pm, I need to bring it back before midnight because anytime after that, it will be counted for 2 days. I know normally when you take a U-Haul for 1 day it’s 24 hours but this guy told me when you rent it, if you don’t bring it back the same day,, it will count as 2 days, which forced me to ultimately rent it for 2 days because I when got at 3pm, I was not gonna be able to bring it back before midnight, but had he informed that I could bring it back the next day at 3pm, I would only used it for 1 day. He basically scammed me into getting the U-Haul for 2 days.
FEQUIERE FI am very Thankful for this location!
Tabria V