Dear U-Haul Customer Service, I am writing to formally complain about a very disappointing and unsafe experience with a U-Haul truck I recently rented. The truck I was provided had practically bald tires, which made it hazardous to drive—especially in winter conditions. There were no snow tires installed on the vehicle. As a result, the truck became stuck in a smallest pile of snow in Hamilton. It took me approximately four hours to finally get the truck unstuck and drive back, causing significant delay, stress, and inconvenience. During this situation, I contacted U-Haul roadside assistance for help. I was quoted $450.00 simply to have the truck pulled, despite the issue being clearly related to the unsafe condition of the tires provided on the vehicle. This was extremely frustrating, as the problem was not caused by misuse on my part, but by inadequate and unsafe equipment. I am very disappointed with this overall experience. Renting a vehicle with bald tires—without snow tires in winter conditions—poses a serious safety risk and should never occur. The time lost, the stress involved, and the lack of reasonable support reflect poorly on U-Haul’s service standards. I had to call and pay the third party company who helped me to pull the truck and they were totally shocked to see the tires of the UHaul Truck. I am requesting that this matter be reviewed and that appropriate compensation be provided for the inconvenience, time lost, and unsafe condition of the vehicle. I would also appreciate confirmation of what steps will be taken to prevent this from happening to other customers. I look forward to your response. Sincerely, Richard Carvalho
RICHARD C
Beckers Brantford
(U-Haul Neighborhood Dealer)
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He was ok but he needs to improve the customer service.
MANISHKUMAR P129 Colborne street brantford Ontario has the worst customer service. I asked for details in regards to the extra money I owed when i brought the truck back because I was confused and the lady working started raising her voice at me. She told me I was rude, yelling at me infront of other customers. As a paying customer it is my right to know how and why I owe extra money on something. This lady was very rude and I never want to order a U-haul again after that customer service experience. The worst customer service ever.
Jenna DThe lady here is nice and very informative.
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