Checkin took a very long time, over 40 minutes. The business is also a gas station/convenience store, so there were many interruptions during checkin. Also, the UHaul manager was not there, but on the phone, working in conjunction with the store clerk. All paperwork was done electronically while talking on the phone. The checkout time on the contract was at least 30 minutes before I actually got the keys and drove off the lot, delaying my loading and drive to the drop off location.
David O
Breckenridge Sinclair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Breckenridge, CO 80424
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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There was no one at this location to meet us at 9 when our truck was reserved. I checked in on the app since I was sent a text to do so, but that seemed to cause issues with the truck that was assigned to me. It couldn't be found and when it was found, it was at a different location. There were same size trucks visible in the lot, but we had to go to another location because of the app assignment. We brought the truck home, filled it full of our stuff, and then noticed an inside rear tire was completely shredded. The fix for the tire was quick and didn't delay us, just wanted to report it since it was obviously like that when we picked it up. The truck was also on empty with only 50 miles left in gas.
Corrie BI had prefilled what I thought was all of the necessary information, had to repeat information that I had already provided and agreed upon regarding insurance and price of the rental. My initially requested drop off location also changed but it was still a quick process with friendly staff.
Gregory GThe gentleman whi helped me, while extremely nice, spoke limited English. It would help if someone there could interact a little better. Also, no one was there who spoke any English to help me when I returned the trailer that afternoon, which resulted in a wildly inaccurate receipt and calls to corporate.
Neal CI resent your policy of bait and switch. Next time, I will check out Budget and Penske before U-Haul.
Alton P