Customer Reviews for Breckenridge Sinclair
(U-Haul Neighborhood Dealer)

Rating:

5.0

Kind people. Nice to have the facility so near to Breckenridge.

Rating:

5.0

good drop off

Rating:

2.0

It took about 30 minutes of waiting in line before I could access my reservation. That was eating into my rental time and didn't make things easier.

Rating:

5.0

Nice and courteous stuff.

Rating:

3.0

needs more parking area. and fewer Trump signs during election times.

Rating:

4.0

Worst thing found at very end of rental was AWFUL windshield wipers. Was 2 or 3 miles from drop off when wipers were first needed. Visability became dangerous quickly,

Rating:

3.0

It’s at a convenience store and there was caos such as customers in line, product deliveries, internet was very very slow so it took 20 minutes to get the paperwork going. Trailer was fine. Overall it took 45 minutes to get on the road. The proprietors were nice and worked hard but a lot of distractions occurred.

Rating:

5.0

No complaints

Rating:

1.0

Changed me for 2 days and it was within 24 hrs , charged me extra 2 gallons of gas and I filled it the way I got it ! Can spend an hour or so waiting for someone to speak English to understand!!!

Rating:

3.0

We had to wait quite a while for service.

Rating:

3.0

The trailor back door was very hard to close, the attendant couldn’t close it I had to force it. The tires were not balanced, they vibrated and made the long drive noisy and not pleasant.

Rating:

5.0

Where to drop the trailer on the lot was a bit confusing, but David and Rico were extremely helpful. David is polite, knowledgeable and an excellent representative of your company.

Rating:

5.0

A newer truck is needed. The greatest concern I had was when I was returning from Denver and the smell of gasoline in the cabin was extremely strong. (This happened to me previously - I had forgotten. ) I have to drive with the window open because it is so bad.

Rating:

3.0

No human contact was needed so these questions are not relevant.

Rating:

3.0

Went in person to reserve the trailer and the staff couldn't seem to figure out how to use the site to reserve it. Had to fill out the same information several times. They were very helpful with testing my trailer wiring and picking up the trailer.

Rating:

1.0

Ordered a 10' truck cheaper and at a different location. Pickup was a bigger truck costing me more in a different location. I will be back for my money in the morning

Rating:

5.0

Wonderful customer service.

Rating:

2.0

Very limited space. Had to wait for them to move things around so I could squeeze my rental trailer return in. Better than having to drive to another town (Silverthorne or Fairplay), but really need more space.

Rating:

1.0

The staff at location were great. Corporate u-haul people were awful. Car broke down driving from Utah to Missouri for school. Needed to rent a tow dolly to get the car the rest of the way. U-Haul would not rent it as we were in a budget truck. We had an adapter for the lights. Corporate wouldn’t allow it simply because of our current truck. We had thing we needed to be at the next day. They were the only rental place around. Had to rent a pickup truck to tow the vehicle the rest of the way. Will never use u-haul again if I can avoid it.

Rating:

3.0

It was good.

Rating:

1.0

Muy mala experiencia con las personas que están cargo en ese lugar pésimo en el servicio

Rating:

2.0

We had to replace our original truck. The manager originally said that we couldn’t drop off the truck so U-Haul had to get involved. Then, it took over 30 minutes to get the key to the new truck because someone changed the code to the lock and didn’t tell any of the staff. After we got the key for that truck it took another 15 minutes to find the key for the truck that was boxing our truck in. You would have thought this location had never once gone through the process of renting out a truck. U-Haul should reconsider partnering with this location. If this was my only interaction with a U-Haul representative, I would never use U-Haul again. If it wasn’t for Sue on the Roadside Support team, the situation would have been far, far worse. Give Sue a raise.

Rating:

3.0

It is always a hassle to pick up from this location. There needs to be a dedicated employee for U- Haul. The employees juggle checking grocery customers with gas customers, restaurant customers, and UHaul. It's a very long wait in a very small space. Very inconvenient.

Rating:

2.0

Don't wait until I'm standing there to clean the truck

Rating:

2.0

I got there to pick it up, it was a very full and cluttered looking convenience store/gas station. I had to look around to find someone. Got the forms confirmed. When ready to get the truck they realized it was not at their immediate location. I had to follow them in our car 3 minutes down the road where we pulled into some sort of construction storage lot. The ground was completely muddy where the truck was my shoes got covered in mud walking to the truck. There was some dried mud on the floor of the driver’s side, but not a big deal. Was more annoyed about driving down the road and walking through mud. Was not informed of any steps to complete on the U-Haul app and missed them completely. Overall the truck was fine and performed as expected, the customer experience was lacking. Had the truck been at the location and ready to go, this review would be much different.

Rating:

5.0

Everyone was great!

Rating:

5.0

Very helpful. Easy check out and check in.

Rating:

3.0

Inviting? Enough! Helpful? Enough! Recommend the location? It wasn't a choice!

Rating:

4.0

People working here are incredibly nice. Truck was kept offsite which added time to the pick up.

Rating:

2.0

Cluttered and unorganized.

Rating:

3.0

The station wasn't too helpful in getting the dolly hooked up to my truck, and didn't speak much english. The location was good for me though. FYI one of the straps was starting to frey.

Rating:

5.0

Great experience! Nice people! Seamless experience!

Rating:

2.0

The service was very slow. When I called the day before, the person who answered sounded either stoned or asleep. The truck had no gas. It took over an hour to get the truck even though we reserved it over a month in advance. Then you all sent us TONS of emails and receipts for the one truck. Now getting multiple requests for reviews.

Rating:

3.0

Check out process could be better. I wasn’t offered a checkout receipt until I asked for one. Staff was helpful as this was my first time renting a u-haul truck. I learned that I could have done the checkout process myself.

Rating:

5.0

Good job

Rating:

3.0

Have the rep ready for pickup

Rating:

3.0

Reserved trailer not on site so had to drive further. Trailer had some boxes and broken art/ glass in it. Proprietor did clean before I took it. Al took some extra time, though.

Rating:

4.0

Please enlarge the fine print.

Rating:

1.0

No one spoke English too almost 2 hours to pick up - not friendly or helpful - we did speak with one person on the phone that was helpful but the express the worst

Rating:

5.0

Super nice and friendly people.

Rating:

4.0

Very small, rural rep. They're trying hard but don't have much space or saavy and could use a bit more training. Our marketplace is likely difficult to serve, but I have 2 - 3 occasions per year in which I could use a local trailer, 1 per year in which I need a local van or truck, and once every 2 years in which I need a multi-day one-way trailer.

Rating:

1.0

I would give zero stars if possible because this was the worst U-Haul experience I've ever had. I will never rent from this location again and recommend others stay away from renting here. I waited around for over 45 minutes with no word on what was going on or if the trailer was even there. The woman running the gas station just kept calling people but wouldn't tell me what was going on. I was finally met by a nice guy who showed me the way to where the trailer was parked a couple miles away. This place was a complete disaster and an awful experience. U-Haul should reconsider if this is what they want as the face of their company.

Rating:

1.0

Equipment was almost unusable and the staff did not know how to load my car onto the transport

Rating:

3.0

The trailer checkin took 3 days

Rating:

3.0

Uhaul switched me from my preferred location to this location due to equipment availability. The folks were very nice, and the trailer was fine, but there was only one employee and he was backed up serving customers. When it was finally my turn, we had to drive 10 minutes to a different location to get a trailer. Nice people, but slow process to get the trailer.

Rating:

5.0

Return agent was extremely nice and helpful.

Rating:

4.0

When i received email receipt there was additional charge for missing/damage fee that hadn't been disclosed to me by the attendant receiving the truck. All rented pads had been returned and no damage was to the truck. If there were damage, i had paid $199 for comprehensive insurance on the truck at the time of reservation. Please refund the $16 fee.

Rating:

2.0

The person seemed new to the rental process, her computer program was giving different data, The store was busy with customers. All-in-all, an hour-long process.

Rating:

1.0

This place was a total mess. No organization. Rude staff and barely even a stick of English

Rating:

5.0

Great experience and very reliable.