This was the 3rd location change after I reserved the truck. ( I originally requested the pickup truck as it showed available but then told they don’t have them anymore in that location. I had to pay additional rate for the 10’ truck. The truck was supposed to be ready at 8:30 but had to wait an hour for someone that could check the truck out. The truck was out of coolant and none of the marker lights worked. Once it was returned (a couple hours later) it was never checked in. I had to call to get it checked in. Lousy customer service as I was on the phone the person was talking to someone else about gummy bears instead of taking care of the call.
Thomas A
Midtown Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bremerton, WA 98337
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Customer Reviews
- 3.5 Average Customer Rating
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Explanation on what I need to do before leaving the lot as I hadn't seen the text until after and upon brining it back. Perhaps more clarification for the address as I was unaware I needed to go into midtown market. Overall, absolutely loved the experience.
MATTHEW RFriendly and nice. Clean vehicle. The owner of the store is awesome.
TONYA sEquipment check in not completed in timely manor, app will not work at location, took four phone calls to get equipment checked in and it took a week for it to be completed
LAURA T