Great customer service. Will be back to rent again in the future
ROBERT M
Lloyds Repair Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Britton, MI 49229
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Customer Reviews
- 5.0 Average Customer Rating
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When I picked up the trailer I said I was undecided on where to return it. Ann arbor Michigan and Adrian Michigan are both over an hour in either direction to drop off. Lloyd's repair service is 6 mi from my location. So when I dropped it off I called U-Haul and told them where I was at and wanted to drop the trailer there. After being transferred two times to somebody else I finally got somebody who said okay it's fine to drop the trailer there and if they would enter it into the paperwork. 3 hours later somebody from American storage in Adrian Michigan called me and asked me where the trailer was. I told him I dropped it off at Lloyd's repair service in Britton Michigan. The person was very upset because she said she had a reservation for that trailer and it was the only one that she had. I said I'm sorry about that but I have no control over it. About 2 hours later I got a call from U-Haul that asked me where the trailer was. I told him I dropped it off at Lloyd's repair service. They said okay they called somebody and finally somebody got their act together and said that the first person who told me it was okay did not complete the paperwork so nobody knew where the trailer was. The whole ordeal for me was somewhat irritating, and a shame that the first person didn't complete the paperwork which caused a lot of extra work for everybody else down the line. you should look into who it was that told me it was okay to drop off the trailer and did not complete their paperwork and help them understand their duties and responsibilities. Respectfully Mike Oliver
MICHAEL OExcellent assistance
David MGreat service! Super friendly people. Made it real easy. - Thank you.
PAUL DFlawless rental experience!! Will rent Uhaul from here again!! Top notch!! A++++!!
LONNIE P