The reservation and all communication from U-Haul stated an 8:15 AM pickup. The location didn't open until 9:00 AM, even though there sign said open at 8:00 AM
Robert S
Valero Colorado Springs Co
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80920
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Customer Reviews
- 4.0 Average Customer Rating
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This location was not open at scheduled pickup time resulting in several hours lost in loading and commute to the final destination. Store was supposed to open at 0800 but did not open till around 1030. U-Haul checkout process defaults to scheduled time. Called U-Haul with no results other than they called the site owner. No compensation for lost time even though U-Haul claims reservation guaranteed.
BRANDON HThird party location less reliable-
Haylee GIt wasn't clear to me that I needed to refuel myself. Maybe that should be obvious but when it's run out of a gas station it seems like that wouldn't be necessary. The price was exorbitant.
Daniel CTheir internet did not work and it 57min to get the keys (I had already done everything on-line). we paid the movers by the hour and this cost us $200. Please contact me for reimbursement of my rental truck OR reimburse the $200 we lost due to your insufficiencies.
Amanda A