I was double charged on my credit card for only one days use, not two. Multiple bills sent to me. I paid in full then had another $114 taken off. Not impressed and won't use again. However will talk to my credit card company for a refund.
Paul M
SF Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burnaby, BC V5H2A1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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There was no one physically at this location to help us. The door was locked. No one was inside. We called the number of the door and were greeted in Cantonese and then directed to use the app or call U-Haul directly if we needed help. When we called back a second time due to issues with the app during return, the call just went to a voicemail box.
Justin HMain person contact is unhelpful and shows little respect, failing to provide essential information such as the PIN. The location is excellent, but third-party associates seem virtually nonexistent, and there is no customer service whatsoever.
Jorge VClearer communication about the exact location, SF is an office that was closed on Sunday, the parking location was not clearly explained.
Monique DFirst, I checked the option because I wanted to receive the vehicle from the office, but the office door was tightly closed. So I had to change to online check-in and find a car. Second, I chose the Dolly cart option, but it wasn't in the car as expected, and the office was also no one. However, the fee has been paid.
Minsu L