staff at Store U Self , Byfleld, Newbury MA facility (Mark) was extra helpful and patient.
Lois M
12 Kent way LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Byfield, MA 01922
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Mark was amazing. He helped me with everything he works at the store your self place in Byfield ma 01922 I truly think he gos above and beyond, the Boss should consider giving him a raise like more than just $2.00 an hour. Cause ,I can't even imagine, what I would have done with out his help and setting me up with truck check in. Also calling me back when, asap ,I left message, to check in with me. Thank goodness he did, Cause ,I had to change date due to my situation moving . And I was able to get the truck on the new date .I am so grateful. Thank you for have workers that are that phenomenal with the customers.thank you so much to Mark . 😁😁😁😁😄😄😄
Paula Ncustomer service is excellent they are patient and considerate mark and dan answer the phone themselves! no bots involved
Lois MThe location within the parking lot was incorrect (we found this out after an hour troubleshooting with a customer service rep). We knew we were picking up after hours, but were convinced that the app would make it easy. This experience ran into one problem after another even though we booked it with a person late last week. Your app is deplorable. Thankfully the customer service rep hang in there until we were able to unlock the key. We lost hours of our day dealing with it and left frustrated to tears.
Paul DDan was an amazing help during the moving process. Would recommend the U Haul services here.
Thomas D