Difficult area to pull in off of from Macleod Trail - convenient location in city for drop off. Used drop off box.
Jodie V
Canadas Best Value Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Calgary, AB T2H0J3
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Customer Reviews
- 2.0 Average Customer Rating
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Poor Pickup Experience, Missing Equipment, dirty truck Dear U-Haul Customer Service, I’m writing to express my dissatisfaction with a recent rental experience. The day before my scheduled pickup, my location was unexpectedly changed to a hotel. Upon arrival, it was immediately clear that the gentleman handling the U-Haul pickups was not trained for the task. He spent over 30 minutes on the phone receiving step-by-step instructions on how to process my rental, followed by another 30 minutes assisting hotel guests and speaking with the cleaning staff. Eventually, another person came to help and informed me that they didn’t have the truck size I had reserved—despite the correct truck being parked right at the front. This led to yet another half hour on the phone and 20 more minutes of that person sitting in the truck on the phone. After a hour and a half I was finally handed the keys. When I asked whether the equipment I had reserved (blankets, dolly, cart) was in the truck, I was assured it was. However, when I opened the back, none of the items were there. The only response I received was, “Call customer service.” I called customer service and they directed me to another location (Blackfoot Trail) to pick up the equipment. They had the dolly and blankets but not the cart. They suggested I go another location to pickup the cart. Having spent close to three hours on this pickup process, I gave up on the cart. By the way, I did not receive a credit for this missing items which caused inconvenience during the move. Furthermore, the inside of the truck was dirty. I proceeded to clean it at home during which I found a hunting knife and a roll of toilet paper. During the drive, it was raining, and I discovered there was no windshield fluid to clean the windscreen. This experience was frustrating, time-consuming, and completely unprofessional. I’d appreciate a response regarding how this situation will be addressed. Sincerely, Kamyar Emami Reservation Number: 82307479
KAMYAR EHave a person responsible for release and return of uhaul. For got to take image of odometer because locked unit before we could. Put key in lock box so hooked for taking image. I believe we were over charged but no proof. So don't have hotel receptionist dealing with uhaul issues.
Grant HThe location and service was poor, unacceptable and disrespectful! I was not aware that this is a motel and booked thinking this is a Uhall service location. Processing the check in took almost one hour!
Mahdi KThe morning lady today (June 30th) was nice, that is the only reason I am giving 2 stars, instead of one. The afternoon lady was super rude and angry for no reason. I never before left a bad review, but have to do it now, because I genuinely don't know how I got into such a negative interaction. The afternoon lady refused to accept the vehicle asking to show confirmation on my phone, I did all of the return vehicle steps and clicked "OK" on the screen, so, the confirmation disappeared from the app and I could not show it. I was told to take the vehicle back and use it until I get a confirmation on phone, was told that if I cannot show that confirmation and simply leave the keys I will be charged for all of the time until I personally come to the location and show the confirmation. All of this was also communicated to me in almost yelling form. I ended up reaching to Uhaul customer support, and was told that I can simply leave the vehicle, leave the keys and go. Tough experience overall, which is sad, because that location is 24 hr and I would have loved to use it again, now, I will have to avoid it at all cost
OLEKSANDR B