Have a person responsible for release and return of uhaul. For got to take image of odometer because locked unit before we could. Put key in lock box so hooked for taking image. I believe we were over charged but no proof. So don't have hotel receptionist dealing with uhaul issues.
Grant H
Canadas Best Value Inn
(U-Haul Neighborhood Dealer)
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- 2.0 Average Customer Rating
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The location and service was poor, unacceptable and disrespectful! I was not aware that this is a motel and booked thinking this is a Uhall service location. Processing the check in took almost one hour!
Mahdi KThe morning lady today (June 30th) was nice, that is the only reason I am giving 2 stars, instead of one. The afternoon lady was super rude and angry for no reason. I never before left a bad review, but have to do it now, because I genuinely don't know how I got into such a negative interaction. The afternoon lady refused to accept the vehicle asking to show confirmation on my phone, I did all of the return vehicle steps and clicked "OK" on the screen, so, the confirmation disappeared from the app and I could not show it. I was told to take the vehicle back and use it until I get a confirmation on phone, was told that if I cannot show that confirmation and simply leave the keys I will be charged for all of the time until I personally come to the location and show the confirmation. All of this was also communicated to me in almost yelling form. I ended up reaching to Uhaul customer support, and was told that I can simply leave the vehicle, leave the keys and go. Tough experience overall, which is sad, because that location is 24 hr and I would have loved to use it again, now, I will have to avoid it at all cost
OLEKSANDR BTook me 30 minutes to get the U Haul. The lady at the desk was nice enough but I don't think she has had proper training regarding this.
Garrett HThe location is made of bunch of thieves and scammers. They charged me full tank worth of $311 even though i returned the truck full of gas to the brim and i have pictures to prove it. I already called your head office and spoke with a very nice representative Courtney who saw my evidence and agreed that what the location did was a heinous and awful. Im waiting on a call from Calgary’s regional manager to resolve the issue. You guys need to be very thankful to the cx representative Courtney because i was going with this to the local news to show them the invoice that i got from that awful horrible scammer location. However, after Courtney saw the picture she initiated a refund. Otherwise, i was going to the local news, leave an extremely unsatisfied rating on google on all Uhaul locations with the invoice that i received from that location and the pictures i took when i parked the Uhaul truck. File a complaint with Alberta’s labour ministry for “malpractice”. Ive been in canada for almost 8 years and ive never been scammed or stolen from like in the daylight. This location needs to be shit down and those people can never rent a Uhaul even again. Do you guys even vet your franchises?! Anyways once i get an apology and my refund back I’ll refrain from leaving a very bad review on google with the pictures of the invoice and mine where it shows the TANK IS FULL and I will not go to the local news and cause you a pr crisis. However, i’ll still file a complaint for malpractice. This is unacceptable and I expect an action on your end.
Majd A