Terrible experience at this location. I had a reservation for a truck pickup at 7am, but even though they had the key and everything ready, the staff kept insisting they don’t start U-Haul services until 8am. It makes no sense to let customers book a 7am reservation if the location won’t honor it. Because of this, our entire moving plan was thrown off. We had an elevator booking at our building that was completely wasted due to the delay, which caused a chain reaction of problems for the rest of our day. I also regret that U-Haul transferred our original reservation from the 10015 Oakfield Drive SW location to this one at 5307 Macleod Trail SW. Looking at this location’s other reviews, it’s clear I’m not the only one who’s had issues here. U-Haul should offer compensation for reassigning our reservation to a dealer that couldn’t actually meet our booked time, and for wasting an hour of our moving day waiting on keys that should have been ready. I would not recommend this location to anyone planning a time sensitive move.
PRINCE R
Canadas Best Value Inn
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Calgary, AB T2H0J3
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- 3.0 Average Customer Rating
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Bunch ofUnprofessional stuff in this location
mohammad oNot recoomend Over charging for service fee
Mohammadreza MThe cleanliness of the truck upon pick up was subpar. The guest service representative was very friendly, however I feel as though they aren't trained on all idiosyncrasies of the rental process, which resulted in extra charges and a cash deposit when I reserved with a credit card. It would also be good customer service/ busyness representation to have the vehicle fuel level at full. I'm sure you can understand the frustration of picking up a truck and having to add fuel after your first stop, or more annoyingly try and guess how much fuel to add before you return the truck. As someone who rents Uhauls monthly, guessing how much gas to put in the truck adds another layer of frustration to the rental process. I also have yet to pick up a truck that is properly maintained, they all have some sort of indicator light displayed on the dash which is disconcerting.
Jesse SI was not informed of the 20 extra fee prior to renting. I returned early. They didnt check anything or provide me with receipt upon leaving the truck / store. I didnt recieve a receipt until the next day. Compared to other stores I have rented from it was not a great experience. She said it was $20 extra because I did not fill out my return online. I would never go back there again.
Julia A