U-Haul called me to offer me a "deal" to pick up from Hawkstone and return to Nolan Hill (my original reservation was pick up and drop off at Nolan Hill). I agreed to this offer since it wasn't much of a difference and still close. However, the return got changed to RedStone & Skyview Rentals. I received an email stating that "I agreed to the change". That is false!!! I agreed to pick up from Hawkstone and return to Nolan Hill. I emailed and requested the drop off to be changed to the agreed Nolan Hill - not response. I called and the person flatly said that Nolan Hill was full and I have to return to RedStone & Skyview Rentals which is at the other side of the City. He said that I saved some money that that makes up for it. I used Uber for a ride so, when I account for extra on Uber and the extra hour of my time there was certainly no saving. I returned the truck to RedStone & Skyview Rentals and parked at the office. I went into the office and nobody was there. I put the keys in the lockbox and left the truck there. As I was walking out to meet my Uber, a guy who was in a U-Haul van parked at the truck and was honking at me. I went back to see what he wanted and he told me that I had to move the truck to the back of the lot. I told him no one was around, I left the key in the lockbox, and I'm going to meet an Uber at the road. He then got more aggressive and told me that when you drop off at that location I have to park in the back. I told him that I didn't want to drop off at that location in the first place. I told him that I have to catch the Uber and it is his problem. I use U-Haul a lot and usually receive exceptional service! I will never have anything to do with the RedStone & Skyview Rentals location ever again. And in the future, be very wary of any "deal" from U-Haul. Not worth my time and effort!!!
Jeffery K
RedStone & Skyview Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Calgary, AB T3N1B7
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Customer Reviews
- 4.0 Average Customer Rating
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Better signage. I had a bit of trouble finding the office. Maybe U-Haul sign could be larger and could have an arrow or something to let people know that when they get to that truck yard, they should make a slight turn to the left and then go further into the yard.
Audrey BYou're employee was difficult and asked us to repeat ourselves after every statement. He was not in the office when we arrived. We had to call and ask him to return so we can sign out the vehicle.
Connor MEquipment just needs a little cleaning but overall we are so satisfied with the service. Perfect price and perfect service.
Sara MBumpy roads
Travis M