I followed the drop off instructions, had at least 4 phone calls, and was on hold for 45 minutes. It was Picked up Friday May 16 in Brandon, MB (everything was easy and went well) then it was dropped off Saturday May 17 at the Calgary location and it took till Thursday May 22 for U-Haul to clear it through my account. It should have been cleared off my account Tuesday morning at the latest and U-Haul should have called me Tuesday to confirm it was done. Having done everything according to instructions, I should not have had the concern that I would be charged extra or late fees.
PATRICIA T
Pick N Go
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Calgary, AB T2E2X9
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- 3.0 Average Customer Rating
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Truck check engine light was on and a bunch of service required messages were on the dash. When bringing it up to the clerk he just said it’s fine.
Jackie BThe key when you explained in video you didn’t mention it could be on the front of store .
Ryad AUnprepared.. nobody checked equipment beforehand . Requested dolly ..no dolly there . Agent spoke no English. Had too call someone to help with final billing
Michael AWhen I’ve rented in the past in the winter , the vehicle is warmed up and feee of snow and in this case it was not. Also, there was an issue with the mileage and fuel level from the previous renter and when I returned the vehicle, I had to haggle with the manager to make sure I want not over charged. After some discussion with the manager, the invoice was corrected. In addition, the U-Haul app is quite possible the least user friendly app I have ever used.
Robert Z