I reserved a dozen moving blankets but they didn't have any, and did not call me advance so I could make other arrangements Trailer had not been cleaned of snow; trailer door lock covered with ice/snow
Bruce R
Body By Design
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in California, MD 20619
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
My only complaint is that they closed at 4 with posted business hours of 5pm
Jesse HThis location was great and close. Love the more seamless process U-Haul has implemented.
Andrew MI made reservations on line a week ahead of time for a 5' x 8' trailer. After I made the reservations, I received an email stating that my vehicle's ability to pull the trailer couldn't be confirmed. I called Body By Design and the lady I spoke with stated that I would have to go to the Great Mills, MD location to have my vehicle confirmed to be able to pull the trailer. She also stated that the Great Mills location would make a note in the system that my vehicle was confirmed to be able to haul the trailer. I explained to her that I use the vehicle often to pull a 3 horse trailer with horses inside. The lady said I would still have to go to the Great Mills location. I was fine with going. The next day, I went to the Great Mills, MD location and was greeted by a gentleman who was very helpful and walked out to look at my vehicle. He said that all was good. When we walked back into the office, he told me I was good to go. I told him that the lady I spoke with at the Body by Design location said he would have to indicate in "the system" that my vehicle had been checked. Apparently, that wasn't the case, nothing had to be noted in 'the system". On August 27th, I went to Body by Design to pick up the trailer. I went inside and the lady processed the rental. She gave me a copy of the rental agreement and told him the trailer number. No one came out to ensure I took the correct trailer (even though it was the only trailer there) or to help me hook it up to my vehicle correctly. I thought it was a very odd and very poor customer service. Anway, I hooked up the trailer and went on my way. The next day during my travels, I received a call from U-Haul asking what the number of the trailer is that I had. I explained to her that I was just getting back on the road and asked if she could wait for the information until I made another stop. She was fine with waiting. I asked her if everything was okay and she said that she thought the family that came and picked up the trailer they had rented actually took the trailer I was supposed to rent, and left the one they rented. When I called the lady back, she confirmed that the family who picked up the trailer before me, took the one I was supposed to rent. The trailer that I had taken was in very poor condition, especially considering I was traveling from Maryland to North Carolina, then to Pittsburgh, PA. Fortunately, I made it and was greeted by a very nice, helpful lady in Moon Township, PA, who unhooked the trailer and gave me directions on how to exit the property.
Victoria MGive detailed instructions in advance so people know exactly what to expect at pickup (you’ll need to provide a contact, take pictures of self, license, truck, explain that additional drivers get the link AFTER pickup, etc.
Stacey C