10aam pick up, not open after wakeup of staff to rent Truck and driving 1.5 hours, the back of truck had a pad lock on it. after many calls to several phone #s found out we were given a loaded truck, End day resalt, lost day three loaders and me. Gas and having to extend our storage cost. $ lost For me labor =500 gas=180 storage =200 Total $ 880.00 loss + any non refundable Truck Rentra Rental location needs investigation by UHAL CORP
FRANK R
Safe Driving Deliveries
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Carmichael, CA 95608
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Customer Reviews
- 3.0 Average Customer Rating
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I went to this place to rent a U-Haul. I met an employee there. I rented the U-Haul from him and left. When I returned to drop it off, I went to the office. I knocked on the office door, but the employee was busy on his phone. He came out swearing and spoke to me in a very rude and abusive manner. And then he overcharged me! The truck had only been driven 17 miles, but he charged me for 11 gallons of gas, which cost $76. I am not happy. He treated me this way because I am from another country. I am sad.
Nogivenname OHave someone actually in charge. There was a white board in front with a phone number to call for questions. I called the number several times and after a while someone finally answered. They sounded upset and asked why I was calling I told them their number was listed for the U-Haul services and they said they had nothing to do with that. Thankfully I was able to drop off the trailer using the app
Jessie BToo much charged. It came out less than the stated amount. They took more than necessary.
Tomiris AThe owner was so kind and understanding! His partner/ brother cleaned out the truck himself! They promised not to charge me. They even offered a bit of a discount but I didn't get that. It's ok. They were so nice.
EVA L