The area that I had to go too as a single woman was very scary. I even took pictures of the area. I was at in case anything happened to me and sent it to my friend. I was told I could keep the U-Haul for an extra day. No cost I even returned the U-Haul not using the extra day yet they still charged me the extra $50. The place I had to drop it off to was at least 20 minutes from where I live out in an area that is filled with brothels, trailer parks, and a lot of really scary sketchy looking buildings. I do not recommend this place whatsoever, especially as a single woman, and when I talk to the people, the girl that was on the phone was extremely rude. She even hung up on me at the end didn’t even say good bye. no, never again.
SUSAN C
HTK Enterprises LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Carson City, NV 89706
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Customer Reviews
- 3.5 Average Customer Rating
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The lady was very helpful in hearing my pickup story and letting me know she was going to work on getting me some money back for my troubles.
Anthony CThis was a terrible experience. First off, you walk in and 3 loose dogs start barking at you. The lady that helped me was overwhelmed with her workload, trying to get payroll done, so she really didn't want to help me return the trailer I rented. She tried to get someone else to help me, but they wouldn't, so she was forced to show me where to set the trailer. Once I put the trailer where she wanted it, I asked if there was any paperwork we needed to do to complete my rental. She told me , "nope, you're all set." So I left. Well, she never reported the rental trailer as being returned. This lead to a bunch of unnecessary drama for me because it looked like I still had the trailer in my possession though I returned the trailer a day early. I don't recommend this location.
ANDREW WI was dropping off a 26' Box Truck WITH a car tower/hauler. I had to park in the street and walk to get to the office to find out where to park this thing. They had to move some vehicles so I could park it. The place was like a dirty warehouse... which is probably what they were... doing U-Haul as a side gig.
Gregory AService, service, service. Everyone is super nice and helpful. I've been to several different locations and have waited for 15 minutes or more in the showroom for someone or anyone to acknowledge my presences, not this place. Just by happenstance, I arrived when an associate was walking between buildings and was immediately greeted and asked if I was there for a Uhaul rental. She walked me to back to the building with the Uhaul sign and, bingo, I was on my way. This location is not a Uhaul retail superstore, it is a place to pick up your trailer and get going with friendly service.
Ross T