The check in process was beyond ridiculous. The woman at the front didn’t have a clue what she was doing and wasn’t friendly. She didn’t communicate well at all and had some kind of attitude. She was texting someone else for information but wasn’t telling us what was going on. Then she took a picture of my drivers license with her personal phone. I was extremely uncomfortable with that. I asked her to delete it from her phone and she said she already did. No she didn’t. This was a horrible experience. I would never ever ever come here again.
Lisa J
Saffron Enterprises LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cashmere, WA 98815
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Customer Reviews
- 3.0 Average Customer Rating
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I did the return on the app. The woman inside the store didn’t know how to return the truck. So I used the app. No problem, just an fyi.
Anthony FPick up was difficult. The store clerk didn't seem to know what to do or understand that I just needed to show them my confirmation screen to get the keys, which is what the app said to do. The clerk had to call his supervisor to ask, and the supervisor didn't pick up until he called a second time. Otherwise it was a fine location. Perhaps more training for the staff on how to handle pick ups would be helpful.
Bethany BClean your trucks, fill it with more than 1/4 of gas. Give information to a perspective renter.
Janet HInstall window wipers that work; the blades were hard and overdue for replacement. It created difficulty seeing to drive safely in the rain. The check engine light was at pickup.
Paul F