I showed up to return my vehicle during their office hours. I arrived at 11:45 am and gate was locked and no one answered phone and voice mail message said voice mail not set up. Called three times then called the main uhaul number to explain my situation as I was also sitting on the shoulder of the freeway with my flashers on. Uhaul contacted someone who came and opened gate. I think it was the son of the owner. He did not speak English and I did not speak Spanish, so it made it difficult to communicate. I feel like I should have received a discount for waiting 15 minutes to get in.
Patricia W
Suchomlinow Business Group Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cedar Creek, TX 78612
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Customer Reviews
- 4.0 Average Customer Rating
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Customer service is excellent very friendly people
jorge SCustomer service is excellent very friendly people
jorge SSite hard to get into. A club is beside the place confusing the parking situation - no signs, so I just parked the truck in front of the shabby office. Upon dropoff, we were expecting someone to be there. We called and they told us to checkin using the u-haul app.
RICHARD BVery good company will use again the Future.
JUAN C