Came at my confirmed pick-up time and there was no one there to help me. The employee of the associated disc golf shop had to call the owner in. I waited 15 minutes and eventually the employee just took pictures of my card, license, and the trailer and told me the owner would complete the pick-up when he arrived and we could go. We had 10 people waiting on us to return with the trailer to start loading. How was there no one there to process the check-in when the pick-up time was confirmed two days in advance?
Maria S
The Harnack Company
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cedar Falls, IA 50613
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Customer Reviews
- 3.5 Average Customer Rating
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We found dead roaches in the cargo area and had no choice but to use the truck as the closest was an hour+ away and wr had ti be out of our house that day. U-Haul has been hard to reach and unhelpful finding a resolution.
Sean DKey location is hard to find, minimal signage showing where to go. Rental units are on opposite end of the building.
Troy A