The whole experience in general was abysmal. We had a reservation for 11:30 AM, which you guys canceled because we ran out of time while filling out the "Pick up your truck" form. Then we called customer service and they extended our deadline but then your app was not letting me take photos of my driver's license so I had to use the website. On your app it says the reservation can be picked up within 1 hour of the time, your agent said 30 minutes, and another agent said 15 minutes. Overall very inconsistent. I have very low faith in the future of U-Haul if this is still a problem. I expect to have some compensation for the hour and thirty minutes I spent trying to figure out your extremely incompetent app.
Shayan R
Cocos Corner
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cedar Park, TX 78613
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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My internet connection kept cutting out during the sign in. No fault of U Haul. My son was with me and quickly downloaded the U Haul App and everything went smooth as whipped butter. Don’t be old school like me. Get the free app.
KENNETH MThe pick up location did not have the appliance dolly or the furniture pads I reserved. The mobile pick up was a long and stressful process and I would rather talk to a person when picking up the truck.
Stephian HThis was the first time I had used the digital drop off system. It worked well. The only difficulty was figuring out where to park the truck. We found a spot to squeeze it into, though.
Christine WThe Gas Station clerk was horrible. He didn't seem to know what he was doing. Took almost 2 hours to get my truck. Call center reps were atrocious. I was hung up on and transferred countless times. The regional manager finally contacted (forgot his name), and he was able to fix my issues. I wish I remembered his name because he was awesome.
Ryan S