The unexpected change of pick-up location was not expected, and the lady giving instructions was very rude and condescending. It was so bad that I wanted to spit some Beech-Nut in her eye. She horrible! On the day of pick-up, I was told that I had changed the date and if I wanted the truck, I would have to travel 2 hours North to pick it up. Overall, it was not a good start and there wasn't enough medication to calm me down. After a few "personally selected words" I hung up and waited for the store to open. However, the staff at the Cedar Rapids location were friendly and helpful. Was helped identifying damaged areas on truck prior to departure. Very helpful in providing instructions should something happen along the way.
CARLOS V
Pakmail US215
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cedar Rapids, IA 52402
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Customer Reviews
- 4.0 Average Customer Rating
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The greeter (woman) was rude and rolled her eyes at us. The location was as a strip mall and we saw the trucks but didn’t know which shop was renting u-haul as there was no signage on windows or door. When we mentioned this, she said there were signs all over. We asked her to show us, thinking we must have missed them. No. There was one sign that was not clearly visible from the road and had a lockbox over the sign. The man who set us up was friendly and helpful. The site was clean. Only reason I rated this as average.
DEANNA SOnly complaint was that I was not aware that the 10 Ft trucks do not have a loading ramp
Shelly EAmazing customer service. Front desk guy rules.
David KWe really enjoyed working with this UHaul location. The hours fit our schedule better than other stors in the area and the staff was very helpful, knowledgeable, and personable. Would definitely go here again!
TODD B