Absolutely horrible. They changed my rental date instead of starting my rental. I was not charged properly. The guy just handed me the key. Most unofficial Uhaul rental I have ever experienced
CAITLIN K
Rapid Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Champaign, IL 61821
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The lock box was too high so we were unable to see the letters on the lock. Once we climbed on a grocery cart so that we could see the lock and put in the letters, we were still unable to open the lock. We made several phone calls and when we reached the manager for the area, he took no responsibility for the fact that we could not get into the lock box.He actually said that we should either bang it with a crow bar or go and buy de-icer. He stated that it was our problem because we rented during time that the store was not open. He finally agreed to have someone come and open the box for us when we stated that we would call his direct supervisor. This process took an hour. We were in freezing weather trying to get the lockbox open on our moving day while our movers were at the house waiting to start loading the truck. This hour cost us $100.00 in fees to the movers when they were doing nothing. The person who ran the store was the only helpful person. He was eventually called by the area manager to come and open the lock box. He was kind and friendly.
Eric C