I returned the rental truck with 3/4 of a tank of fuel in it and upon receiving my receipt, they had marked it as only having 1/4 of a tank and used 9 gallons of fuel. I was charged an additional $44 for something that I did not do. I did not take a picture, so I do not have any proof other than the fact that I have rented from U-Haul multiple times and have not ever had to need to file a complaint until now. I believe that the location that I returned the truck to fraudulently charged me for fuel that they did not put in the truck.
JOHN B
Doc & D's Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Charlotte, NC 28206
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Customer Reviews
- 3.5 Average Customer Rating
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This location is an auto repair and body shop, Anna was very nice when I turned in the truck. Not much room to park but they moved it as soon as I released it to them.
Bobby WTruck was on empty, with only 25 miles to empty. The office was really cramped and people kept coming and going, so I kept having to move from one side of the tiny room to the other. Just a little chaotic. People were very nice though.
ALEXIS GThe person who helped me get a dolley at the location was very nice and got things kind of fixed. Just took about an hour and, again, cost me money as I was paying movers to wait on me.
Richard BVery efficient and absolutely amazingly nice agent
Lindsay H