First, I want to start off by saying that my original location was changed the day before pick up with a further location pick up spot that was 16 miles away . The original time was 8:00am pick up. On the day of pick up, I get a text that the new time is 9am pick up. The gentleman was friendly at the location pick up but because it is a gas station he was interrupted a few times with customers. I was disappointed with U-haul because they didn't have all the equipment that I ordered. I order the furniture and refrigerator dolly 3 weeks to a month in advance and on the day of pick up, I received a text from U-haul that some of my equipment (furniture dolly) wasn't available. So disappointing. I called U-haul and waited a long while before someone answered the phone. They were really not that helpful and basically just told me to have the gentlemen remove the dolly from my order, but that was/is a VERY important item when you're moving. The shop had a little difficulty opening the key box outside but after several attempts and some time, it finally opened. I was there for about 45 min to an hour. This was not a good experience for me.
Amina W
Ninas Mobil
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chatsworth, CA 91311
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- 4.5 Average Customer Rating
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The attendant could barely speak English and I had to relay information to another party on the phone. Vehicle had issues with loss of power while climbing a hill with speed reduced to 30 mph. On the final 30 miles vehicle engine was making a terrible noise. The site made good by discounting the remaining cost for gas and miles. Overall good experience but not the desired outcome. I should have been able to drop off at any U Haul location
DAVID HProvide more exposure and training on the use of the new digital procedures on the provider app. For me as the customer and for the employee trying to navigate the graphical interface.
Ralph DVery clean cargo van very good customer service
JESUS RNeeded to be vacuumed
Federico B