Pickup location had no service. The lady at the pickup location was in a terrible mood and when asked if she could check me in her response was Uhaul doesn’t pay us for that. AND IT TOOK AN HOUR TO GET THERE BECAUSE I HAD TO DRIVE OVER THE BAY BRIDGE.
Perry P
Bay Bridge Tire
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chester, MD 21619
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- 3.5 Average Customer Rating
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About 7 days in before moving day, 23 June, I called to UHAUL and spoke on the phone with a woman, agent. She booked a reservation for me. I asked for moving at UHAUL truck from MANASSAS, at DUMPHRIES ROAD, MANASSAS VA, to GRASONVILLE MD, 2. I called to UHAUL at Manassas, VA, spoke with JOEY. Joey told me, that I must pick up my truck at HERNDON, VA, not a t Manassas. VA. Herndon and Manassas are 2 different locations about 30-40 miles apart from each other and TRAFFIC in HERNDON VA is HORRIBLE! And EXPENSIVE. 3. JOEY corrected my Rental of Truck and moved location to MANASSAS / The girl on the phone, when she made my reservation she made mistake but it could be COSTLY to me, if I did not check. 4. I also booked a Storage 1 month free, at Grasonville MD UHAUL. This was reserved correctly. ANd I CANCELLED this Storage. I only reserved now UHAUL TRUCK 15 FOOTER from Manassas, VA to Grasonville, MD. about 109 Miles. 5. On 23 June, We arrived to MANASSAS, VA, at xxxxxx Dumphries road, MAnassas, VA. RObert ROland, a manager, he gave us the truck. Truck was good, but Robert made mistakes in contract. Instead of return truck to GRASONVILLE UHAUL STATION, at Pulman Road, Grasonville MD, he entered Chester (something like BAY BRIDGE TIRES box) at 1501 Postal Road, Chester, MD. It is about 15-20 miles WEST of GRASONVILLE. and cost money. 6. SO with all this said and done, -- the truck is super truck. But the final bill is higher for about $100 and I must pay. It is actally $131. I already wrote a letter to management of UHAUL and asked about all these mistakes? Why my uhaul truck was resered to pick up at HERNDON VA, and not at Manassas, VA (At Dumphries road and Prince William Highway? near MANSSAS Airport). Why My return place was changed to CHESTER MD, and it was wrong. My Advise: please please check carefully the CONTRACT before you leave the UHAUL premises. I have an Accent, I am Nordic European, US CITIZEN and it was extreme hot and lots of excitement with moving. I made mistake and I trusted that ROBERT ROLAND will do it right because he was smiling and overly friendly. My friend who came to help me, is AFRICAN AMERICAN black male and Army Ex military, -- and maybe it was a reason? that I, a while female came with black male?
OLGA RGet a new franchisee /location/and employees. Facility is a dump and aside from a bunch of derelict vehicles, I only saw one other uhaul product where he told me to park behind a tire center. There were no spaces and I went back in to see where I could leave it and sole employee pointed to neighboring grass strip so I left it there after dragging it myself across rough ground because he said, per contract, it was on me to unhook, move and park it. When I did what he said I asked for return receipt and confirmation of clean and no damages, he said No he didn't have time or someone to man office and I would get email receipt at some future point (I have not received this). Due to this, I took pics of all trailer sides and interior and reached out to your organization. Lastly I note that when I reserved vehicle, it was one way to your Easton MD location; Easton would not accept and sent me to alternative, disastrous location. A full afternoon was wasted for what should have been a 15 minute return. Very unfortunate as I have always had good experiences with Uhaul in the past.
BREESE DThere was only 3/8 of a tank of gas when we got the truck, which we weren’t sure would be enough, so we put more gas in, without knowing, of course, how much we would use. Ended up not using as much as we put in, so we lost money on that. It would have been more helpful if the gas tank was already full and we just refilled it back to full after using the truck.
Lisa PAs I arrived to drop the trailer off, I was told they couldn't take it. Then they said a trailer was just leaving so they could take it. Then a problem accepting the incorrect dolly that was put in the trailer by the location that rented the trailer to me. Seemed like my doing business with U-haul was just a big interruption to their day.
jeffrey s