Amazing customer service, had surgery the day before and the agent was a complete gentleman. I really appreciate him and his amazing serviceJanelle W.
Moving Truck Rental in Chester, MD at Bay Bridge Tire and Auto
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Chester, MD 21619
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 5.0 Average Customer Rating
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Communicate exact Pickup location earlierKenneth S.
Everything was greatWILLIAM C.
I had trouble with the lock and the attendant was helpful and kind.Lindsey W.
The keyless pickup is a terrible system. UHaul Corporation should make sure they open with a representative on the mornings of early rentals at every location. Have certain early hours available. Most are open at 7 a.m.Mary S.
I did not realize that I would need to take pictures of the mileage and gas tank as part of the after hours turn in procedure. I locked the vehicle and put the key in the lock box then went to the link to do the check-in procedure. When I read the requirement for the mileage, it was too late as the vehicle was locked and the key in the drop box. Perhaps making this part of the after hours turn-in more visible would be good. This was my first time turning in a rental after hours. I will know better next time.Harold F.
The app is terrible. We could not rent the truck through it. The people were wonderful! They helped us rent the truck. The problem with the app can be fixed. The driver's license entry needs to specify â€œno dashesâ€. We wasted 1 hr and 45 min with the appAngus M.
Very easy check-in and return. The truck was the cleanest U-Haul truck I've rented. Thank you.Timothy M.
The gentlemen that worked at this uhaul are exceptionally welcoming, kind, excellent customer service, they were polite, sufficient, detail orientated, overall I have had a lovely uhaul customer service experience ...the down side is that there are expeptionally large dirty 20 meter pot holes and it is very muddy..the whole parking lot needs to be resurfaced and they office is situated right in the middle of a gas station and a garage...if the office block was newer and situated further back and the uhaul truck parked in front not only does it look more pleasant and welcoming but by hiding the truck at the back ...where it is cluttered and extensive large pot holes ..I just think a little investmemt into this uhaul facility would be nice for 2020 ...they deserve it.Arshi G.
Location staff rude . Difficult to deal with. Unhelpful.Brian W.
Advertising can be misleading. You claim low fees, until we sign the contract. Weekend rates, in town only, other fees. Gets costly.Mark F.
Wonderful experience, would highly recommend lJANET B.
The staff was courteous, knowledgable and very helpful.kris K.
Fix the ignition problem! We had to play with the key very time to get the truck started. The staff on day of pick up was not professional and seemed upset to be working on a Saturday. The staff on return wasn't able to process payment without assistance. This may have been due to system error, however, it took over 10 mins to check out.Karen B.
Excellent customer service.eric J.
The key is very difficult to get in. I was warned prior to about this situation. The gentleman at the counter was quick and efficient. I'd use again because of proximity to my home.Sylvia H.
Inadequate parking given the requirements to ensure that doors and storage areas are not locked.Edward C.
Check in and check out process was a nightmare!!! Took at least 30 min at both check in and check out to get all stuff downloaded etc even though I had already done this in advance at home. Will be very reluctant to use uhaul again. Even the reservation process was a nightmare although I tried to reserve the truck almost 2 weeks in advance. The receptionist Bobbie at the Grasonville Md location was very helpful. Chris BarnesDouglas B.
The truck was in very good condition the customer service was good but I was in a crisis I own a 16 foot box truck myself and it had broken down on me and I drive 360 miles per day with it for work and I was wondering if I could get a better deal on the mileage than what I get because I would use the U-Haul more often for when I have to take my vehicle in for service but I can't really cannot afford to pay those rates for what I'm using it for So is there anyway that I can get a waiver or a discount for the mileage rate that I was charged I paid $400 for renting a truck for one day that was very expensive really cannot afford that in the futureJeff G.
The unit was old 1982 and dented, but worked fine. kinda funny cause it was the year we graduated high school and we are high school sweethearts.SCOTT R.
avoid any delays for customer.Russell F.
I have been to countless uhaul locations in many different states and this is by far the worst location. I set my reservation and express checkout all online and still the lady not only took a long time she CHANGED my preferences and over charged me. I told her that she made a mistake and was told she can't do anything that she was going to have to call a uhaul rep. I was running late so i said i can't wait any longer and told them nevermind. After another guy hooked up the trailer to my vehicle, he did NOT check the lights (first time uhaul didn't check the lights). I was in the military as a truck driver for 7 years so this is a BIG no no. I had to check my own damn lights. After getting to my destination, i opened the trailer and the railings were ripped from the walls. I couldn't believe this trailer passed any type of inspection. Do not go to this location! Do yourself a favor and go to a different location.Paul W.
Everything was great.Sharon P.
you should centralize all Kent Island area UHaul operations at your corporate location in Grasonville. The facility is clean and the personnel are courteous. The location in Chester is abominable. Personnel are rude, uninviting and unhelpful.Andrew W.