The process was very fast and easy.
Colleen S
Piedmont Mini Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chester, VA 23836
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Truck was a little dirty and smelled like cigarettes. Seemed to be on its last legs too. Engine didn't sound the best while it was running, it weirdly downshifted when I was going down a hill, and the check engine light came on while I was returning the truck. But the location where I picked it up was great otherwise. Easy to find and directions for usage were clear and easy to follow.
Kyle PThe associate there was not friendly. He needs to work on his customer service interaction skills. When we greeted him, he was not warm with his response. He displayed a behavior of being annoyed. Then, he asked me where did I park the truck. I responded and pointed in the direction of the vehicle. He said that is not where is supposed to go as if I knew. There wasn't a sign or markings on the premises to give me clear directions. He asked if I put gas in it because people don't and then get upset when they get a hefty bill for gas. I responded that I did and it was more than what I started with when I picked it up. While we were getting settled in the car, he was walking around the vehicle, which I understood, so I monitored from a distance. He was annoyed when I asked to check the gas with him. I did not want a bill sating I did not put gas in the truck. He was not pleased with my request, but said he "trust me." This drop off location will NEVER get a recommendation from me, EVER!!
CYNTHIA JWas given the keys and said safe travels. No explanation of and working parts. Side mirrors did NOT move to adjust for drivers which can be very dangerous. She threw a bag of blankets in the back and there were only 4 not 6. Went to storage unit and was given a unit that had NO dividing wall. Then had to find another storage on a moments notice because they did not have a 5x10. Then had to drive another 15miles to return the truck. Will NEVER use again or recommend U-Haul to anyone!
Shannon SBeverly was friendly & helpful. We will be back again.
William R