Customer Reviews for Piedmont Mini Storage LLC
(U-Haul Neighborhood Dealer)

149 reviews

2000 W Hundred Rd   Chester, VA 23836

(804) 416-7064

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 416-7064

2000 W Hundred Rd
Chester, VA 23836

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robbie H. 
Rating:
5.0

Customer did not leave a comment.

Nancie H. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

N/a

SYDNEY K. 
Rating:
4.0

Customer did not leave a comment.

ESTHER G. 
Rating:
4.0

Customer did not leave a comment.

JOHNWALLCE G. 
Rating:
5.0

The staff at AAAA Storage in Chester, VA were stellar, the truck great, availability perfect. U-Haul could only wish that all of the independents could be handled by gentlemen as professional as these guys. I'll be back in about a month.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Service was excellent at this location.

GARYDOUGLAS K. 
Rating:
1.0

My reservation was supposed to be mobile pickup. I arrived for my pickup - manager was there and he leaves for lunch while I'm trying to start the mobile process- little did I know that I would have to wait an hour for him to return so I could get the key. If he wants to do hand delivery there should not be an option for mobile pickup

Tawanna D. 
Rating:
4.0

Manager there is very professional

Pearl E. 
Rating:
3.0

Customer did not leave a comment.

Michele W. 
Rating:
3.0

We dropped off on a weekend so no one was on site

Lydia M. 
Rating:
5.0

Customer did not leave a comment.

Leasa N. 
Rating:
5.0

Reliable, friendly, & communicative, great customer service and attention to detail. Highly recommend!

WILL S. 
Rating:
3.0

This was terrible the radio did not work the transmission kept slipping and we could not see the mileage and we were charged 100 dollars for this, no I would not recommend this place, but the people were nice!

Crystal F. 
Rating:
5.0

Excellent customer service. Will use them again if needed.

Tracy H. 
Rating:
5.0

Both Cathy and Steve were great!

Piers H. 
Rating:
3.0

I waited in line over 15 minutes. It took me over 30 minutes to get rental due to system malfunctioning. But the representative was very courteous. He apologized for the delay and got assistance from another representative in another city. An average rate due to the long wait.

Virginia P. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
2.0

During normal times the review would be at least a 3 and a half or 4 but since they seemed to not be following the guidelines by the CDC, my review is negative. Other than some 6' signs on the floor I noticed nothing else directed to Covid protection at this location.

Daniel M. 
Rating:
4.0

The check in via cell phone process is far too long and convoluted. It took a long time! And returning was even worse! It took forever!!! Forever!!! And I was charged for six furniture pads when I did not get a single one!

Rose A. 
Rating:
5.0

Customer did not leave a comment.

Brittney B. 
Rating:
3.0

I wasn't aware that I had to supply references I've used U-Haul in the past and never experienced this.

Theresa G. 
Rating:
5.0

The manager Steve at this site went out of his way to help me and it was certainly appreciated after a very stressful move.

Leasa N. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Steve, the manager was very helpful!

Susan M. 
Rating:
5.0

The manager was very polite and patient. Nice location. Good job

James S. 
Rating:
5.0

Steve is always a pleasure to work with. Always a pleasant experience.

Kevin J. 
Rating:
4.0

location was great. but i did not like how i got charged for after hours fee when i had the truck scheduled for 24hrs and returned it back within 6 hours.

Dacian T. 
Rating:
4.0

Customer did not leave a comment.

celestine T. 
Rating:
5.0

Wonderful service, Steve was very knowledgeable and helpful.

Faye W. 
Rating:
5.0

The attendant was very helpful and friendly. Good experience.

Brian E. 
Rating:
1.0

I refilled the tank to just below 3/8ths of a tank (just like I got it). I was at 1/4 of tank when I went to the gas station. I followed the instructions by pumping 4 gallons (in fact I put in 4.25 gallons) and the gauge showed just a tiny bit below 3/8ths. You charged me over 9 dollars for what I can't imagine was more than 1 gallon of gas. You should issue vehicles with a full tank and expect them back with a full tank. Your policy causes customers to give you free gas (just to be safe) or you rip them off if they are just a hair under. Ridiculous

Joseph K. 
Rating:
3.0

Customer did not leave a comment.

Timothy C. 
Rating:
2.0

We picked the truck up from Chester Location.we was told by clerk the return location back to her location.we told her we going to Alexandria Va. did it online.drop off suppose be Alexandria Va. she told us she cannot change it. All we had do is call 800 number tell them.when we call we got run around from customers service. Now they Want charge us extra because drop was wrong. Teach your people policy. So everyone talking same policy and guidelines.so customers don't have headaches about the process.

Clinton H. 
Rating:
4.0

Customer did not leave a comment.

Steven B. 
Rating:
3.0

This was not my return location......they do not do u-hauls anymore

James A. 
Rating:
5.0

Customer did not leave a comment.

Rakesh P. 
Rating:
5.0

The manager named Steve, was very helpful

Kervin S. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Julia B. 
Rating:
4.0

Customer did not leave a comment.

Carlton W. 
Rating:
4.0

Customer did not leave a comment.

Betsy L. 
Rating:
4.0

Customer did not leave a comment.

GAIL H. 
Rating:
3.0

Customer did not leave a comment.

Erin D. 
Rating:
1.0

I will Never rent from Uhaul again. I have Been overcharged and treated unfairly. U haul lied about all of the confirmations given to me.

Beth D. 
Rating:
5.0

Was the best keep doing what you doing

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

Tamarssa R. 
Rating:
5.0

Awesome service, quick and easy!

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

KATHRYN A. 
Rating:
4.0

Everything was just fine. The customer service representative (Ms. Shumeka Brown) was very helpful with my entire process.

Jefferson P. 
Rating:
1.0

Tell everyone never to use uhaul if they value their money. I was over chargee and have had to fight for my money back.

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
2.0

Customer did not leave a comment.

Zakkary G. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
4.0

Customer did not leave a comment.

Chris D. 
Rating:
3.0

Customer did not leave a comment.

Brandia G. 
Rating:
5.0

Excellent customer service!

connie S. 
Rating:
1.0

If i have to carry furniture on my back i would never rent from this location ever again. I will also let everyone i know the overpriced i received. Ive never had a problem with uhaul before. But i think with them having these little subsidiaries handle business in their name is a big mistake.

JOETTA R. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Thanks, Rob

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Victoria O. 
Rating:
1.0

Make it clear to your customers that you charge by the mile on the $19.95 deal. I thought my bill as quoted online would be $34.37. I turns out for 6 hours moving within the same County my bill came to $ 109 because I had 65 miles. I would have asked for a bigger unit. I was the only person in the place and had to wait almost 45 minutes for the transaction to take place even after reserving online because the System was so slow. This cut into my time for moving. I called the toll free number upon returning the vehicle, after I found out it was $109 was transferred to the regional Office in Colonial Heights, Va. The agent on the phone was Shantell, she was very short & not helpful. I asked her for the Corporate phone number and she said she didn't have it and transferred me back to the Toll free number. I will not be using U-Haul in the future. I am determined to contact your Corporate Offices in Phoenix.

Shannon C. 
Rating:
5.0

The staffing is very polite they treat customers great I would really recommend this place

WALTE R. 
Rating:
5.0

Steve was extremely helpful Friday as was his Asst manager (I apologize I don't remember her name) she was helpful on Saturday when I returned the truck

Melanie V. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Very convenient and professional. Accommodating to my needs as a customer and friendly service.

SHAWNTELL G. 
Rating:
5.0

Truck was great. Service was great. No issues. Ran well. Cold air. Low mileage. Would rent again and would refer friend.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

S Jane C. 
Rating:
5.0

Easy check-in and check-out process. Friendly and courteous customer service.

Phyllis B. 
Rating:
1.0

First y'all charge me $23.43 for a holding fee y'all don't have them say I'll get it back when I return the U-Haul then I can't get it back have to go all the way back to Chester VA from Fredericksburg VA to this location to even see about getting my money back. And charged me 179 which they said was 156 which the website said 152. Then didn't have the U-Haul I wanted. I want my $23.43 back please

Quintina E. 
Rating:
5.0

Very good I would use it again

MICHEAL H. 
Rating:
5.0

Customer did not leave a comment.

LEONARD D. 
Rating:
3.0

This facility is old and the security is questionable.

Donald T. 
Rating:
4.0

Customer did not leave a comment.

matthew M. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

ROBYN T. 
Rating:
3.0

Customer did not leave a comment.

Melisa P. 
Rating:
5.0

Friendly and worked hard to get the best rate for my move

Jeremy T. 
Rating:
3.0

The computer was very slow. When Bonnie called for assistance the uhaul girl had an attitude. Moving is stressful and coming to get a truck should be quick and easy but it was not. The staff at aaaa storage were nice and helped me get a good rate eventhough or was more then I wanted to spend.

MONIQUE T. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

We had a positive experience. However, we believe the van that we used needs a wheel alignment.

William P. 
Rating:
1.0

This location did not have the inventory we reserved.

John W. 
Rating:
5.0

Nothing was great

KARL S. 
Rating:
5.0

Customer did not leave a comment.

carol B. 
Rating:
5.0

Excellent service!! Will recommend to everyone. Manager was very helpful and nice. Great customer service.

IRENE C. 
Rating:
5.0

Customer did not leave a comment.

Michele E. 
Rating:
3.0

Your computer check in system is terrible. This is the second place that I have rented a UHaul truck in 6 months and both times, the local agent had to call a uhaul rep to try to get the contract established. This last time, both the local agent and I were frustrated with the computer entry system. It must have taken over 30 minutes. Otherwise, the truck was excellent and easy to drive.

James D. 
Rating:
5.0

Customer did not leave a comment.

MORGAN J. 
Rating:
3.0

My problem was with UHaul corporate and the scheduling system, not with either location. I asked for a truck and trailer at my preferred location of Petersburg VA. I thought I would stop by the day prior to make sure all was lined up, only to find out the truck was in Chester and the trailer was in Midlothian. This is unacceptable by any measure. A customer should not have to drive more than 30 miles out of his way to get equipment - both truck and trailer should have been staged at one location, preferably at the location I asked for. I will not use UHaul ever again.

Timothy O. 
Rating:
4.0

Customer did not leave a comment.

JEREMY T. 
Rating:
5.0

Excellent customer service! I will definitely come back here anytime I need to haul anything!

LISA W. 
Rating:
5.0

N/A It was a great experience.

Carolyn F. 
Rating:
5.0

Service was great!

MICHEAL T. 
Rating:
5.0

Steve & the young lady was very informative and extremely kind in this whole experience . Great team .

Riley L. 
No reviews have been submitted for this location.

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