This location should have a WiFi booster located near the drop off parking location so that the check-in process can be less stressful.
Vicki H
Chester Sunoco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chester, VA 23831
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Customer Reviews
- 4.0 Average Customer Rating
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I took videos of the U-Haul before I left. It had dirt in the driver seat. The top of the windshield was cracked. It was left in tow mode. The back of the actual truck had grass in it. I swept that out before I even got it and then on top of that I went to links to figure out how much gas I had to put in because at this location, the Internet service or the phone service is not that good. In the same breath during my time here the computers went down while I was getting gas filling up the truck and I got double charged. Usually I don’t mind but gas prices are high so I kind of felt some sort of way but I did not voice that opinion. The people there tried their best to accommodate for all those things that I said before the only problem that I did have was that when I needed to speak about the specifics of the U-Haul and show what was going on on my phone on my side, I wasn’t told by the person at the counter I was told by the owner over the phone because the person on the counter only knew a little bit of English. This is not a bad thing let me be clear but at the same time he called the manager that I met in the morning and even then I asked him. I don’t know how many miles I’m going over but I shouldn’t be going over 50 to 100 miles he put 50 I went 76 and then I had to pay over on the card. I’m not complaining about that. I’m just stating facts. I just want to be very clear. The entire experience between pick up to drop off wasn’t the best but I do understand that it has a lot to do with the previous drivers and all they do is how’s the vehicles there did I get my questions answered it took about 30 to 45 minutes, but I did get them answered did I get gas that took about 15 to 25 minutes so yes I was at this location longer than I should’ve been but at the same time I love U-Haul. I appreciate it. I will definitely use U-Haul again and I do recommend U-Haul all the time but in this instance, I was a little frustrated and that is just me being fair again I appreciate U-Haul thank you guys very much and I’m not shutting the store or speaking of it. I’m just explaining what happened at this store thank you God bless.
Curtis MI was very fortunate this place was open at 7 am when U-Haul customer service lied to me and said they set it up as a virtual pickup but instead made it a counter pick up. Thankfully someone was In the store at 7 am to rent me the truck via counter pick up and he was very nice and professional. They did not have the blankets I wanted, but overall I was thankful I could get the truck at 7 am as my movers were coming at 8 am.
Kara JThe cost seemed high to me.
Sean BThere is no cell reception at this location, so good luck using the app to take your pictures for check in and check out…if the app even works that day.
SAMUEL P